Mercedes-Benz of Boston Service Center

"Disappointing Service Scheduling Experience at Mercedes Dealership I recently contacted the Mercedes dealership on Wednesday, January 31 to address an engine light issue with my C300 vehicle. I inquired about the availability of a service slot for the following day, only to be informed that I would need to bring the vehicle in between Monday and Thursday in the morning, with the earliest available appointment being on February 5. Unfortunately, due to my work commitments, I was unable to bring the car in during the specified timeframe. Consequently, I reluctantly scheduled an appointment for February 13, which necessitated waiting an entire week for the service. It is deeply disappointing that a luxury car dealership, synonymous with premium service, would impose such restrictive scheduling policies on its customers. It begs the question: If a driver were to encounter an urgent engine issue and attempt to seek immediate assistance, would they also be instructed to make an appointment for a later date? This approach raises serious concerns about the dealership's commitment to providing timely and efficient service to its customers, particularly in the context of unexpected vehicle malfunctions. The lack of flexibility and accommodation in scheduling service appointments reflects poorly on the dealership's commitment to customer satisfaction. It is concerning that such an experience could be associated with a brand renowned for luxury and quality. The inability to promptly address critical vehicle issues undermines the very essence of luxury car ownership, where one would expect expedited and prioritized service for maintenance and repairs. In conclusion, the scheduling experience at the Mercedes dealership in this instance has been nothing short of disappointing and exasperating. The unavailability of timely service options and the inflexible appointment scheduling process have left me deeply dissatisfied. It is imperative for the dealership to reevaluate its service protocols and prioritize providing a more customer-centric approach, especially in circumstances where urgent vehicle issues arise."

"The experience we had with Mercedes-Benz Boston was nothing short of exceptional. We were given a full tour by Chip in a manner that was professional and courteous. Having purchased our fifth car, we can say that this proved to be the best buying experience we have ever had."

"I took the car for a regular B maintenance service. The rep spent 30 minutes listing all the services that need to be done even BEFORE the car was serviced/looked at. I declined because the list should be presented AFTER they perform the service then reported, not BEFORE. Once I declined, he was no longer interested in talking to me. I told him to look and repair the broken (rubber) seals for my trunk door. He said "they will don't worry...", but he did not write anything down and clearly it was not fixed (same as when I brought it). I felt totally ignored. I don't know what happened to Mercedes-Benz of Boston at Somerville. I wasn't like this before. I will not come back here unless something changes. I usually get a phone call after the service is done, then I decide what service I will do but never received a call. No one spoke to me about the car when I picked it up. I paid $650 and not sure what was done, other than a paper they gave me with check marks of what they did. Disappointing and not returning....."

"I have been going to herb chambers for years and this is the first time I am inclined to send a shout of gratitude to Mike Vuo a customer service rep in repairs who helped me greatly demonstrating professionalism knowledge and care. He actually showed great initiative in having my insurance absorb some of the costs. Mike Vuo was extremely helpful and I highly recommend him. Thank you Mike"

"They greet everyone as you enter in. Staff friendly, helpful and make sure you get what you came far. Quick movement! Got out of there fast! No delay!.recommended everyone who needs a Mercedes Benz to go to 259 McGarry ,Somerville, Boston."