Hampstead Garage

"In 2004 I brought a 2000 mercury Cougar in to get the alternator replaced. I was charged 650.00 because they said the engine would have to be dropped to get to the alternator. I recently learned this is a lie. You can remove a tie rod and gain access through the wheel well. They also gave me a rebuilt alternator at that that failed within 3 months. Don’t trust this place"

"I brought my car in due to a leak in my sunroof. I thought the problem was very specific to the cars they often work on so I thought I'd try this shop again. Big mistake. Next thing I know, I'm told I need a new windshield because my rear view mirror fell off when they touched it and a post imbedded in the mirror broke off. A large pit was created in the windshield (I think it happened at this same time) but they told me it was like that when I brought it in. I never saw that large pit prior to that. I was told they need to take the windshield out to fix the leak anyway and when I asked for more explanation, they became angry that I was not totally convinced they were being straight forward with me. This attitude was unacceptable to me so I went to go take my car back. I’d rather give my money to another shop, where they don't get mad at customers for asking question. I did not call first and tell them I was coming to get my car and I caught them in the middle of driving the car outside in the middle of a downpour-when they knew a leak was the initial problem! I can only assume they were trying to make the entire situation worse. My husband had a waterproofing tape in his car and ran over and taped up the sunroof as best he could and I tried to have a conversation with the shop owners about squaring up the bill somehow. That was not to be. I came in to get a leak repaired and that was not done and now I also have a busted windshield and a busted rear view mirror and windshield wipers to deal with. To make matters even worse, my car is wet on the inside again after they put it outside in the rainstorm! They refused to talk to me about any of that and instead began swearing at me and calling me some not very nice terms for a female and threw my keys at me. I knew my husband would be very angry if he heard that. He came back from trying to tape up the sunroof just as one of the men threw the keys at me. The guy later called me to apologize for swearing and using those nasty terms for a woman but the fact is that it happened. I decided to cut my losses and took their invitation to get the heck out of there before any punches were thrown. It was hard to anticipate what could possibly happen next considering the level of vitriol they were so recklessly spewing. It was in the middle of that driving rainstorm when I left and I found the windshield wipers had been removed and they were in my backseat. The motors for the wipers had stopped working in the time they were in their shop. I don't know why. They worked when I took them in there. The drain hoses continued to leak into my car at this moment too. It was totally insane. Water was flooding in and I couldn’t drive safely, I had to get off the road ASAP. If this app allowed me to give 0 or negative stars, I would have done so. I do not recommend this shop to anyone for any reason."

"I can not say enough about how much I love and trust them there. My father passed in 2017 and was always the one to fix my car. Then last year, I finally found them. I have a 2006 Volvo xc90, so we go to the shop often enough that we have become frequent flyers. They are such genuine good wholehearted people. They work on Volvos all the time. Thank you so much for your outstanding services!"

"I have been with Bill David and his team at Hampstead Garage for more than 25 years. I have bought many vehicles from him and he has always been so caring and making sure the safety of each one was and is the first priority to his customers. His reasonable rates and ability to deal with so many different people and problems overwhelms me. I cannot find enough words to thank him and his team. I hope I never have to find another mechanic and friend to service my vehicle. Thanks Bill for being there in the past, now and praying for the future also. God bless! You’re the best!"

"I have been customer of Hampstead Garage for many years. Bill and his crew have serviced both my trucks and my SUV with excellence. The tasks I've asked them to do have included alternator replacement, brake repair, belts, transmission, new fuel tank and even replacing an engine in my Tahoe. All work was done on time and without any problems later. His prices have always been very reasonable. Often surprisingly low. (I hope he doesn't read this) Recently I purchased a really nice Jeep Laredo from Hampstead Garage. Since delivery his team has gone out of their way to make sure I'm happy and even looked for ways to provide free service saying it was always warranty. Bill's team best talent is not just their technical expertise but their ability to make you feel like part of their family. They care about making your car work right because they care about helping you."