Jack's TV Computer & HiFi Repair A+ BBB Accredited, in shop estimates

304 Prairie Avenue, Providence, RI 02905

"Never in my life has this happened to me he high jacked my TV and won't call me back but has my money, I never thought to look him up until he wouldn't return my calls he ruined my holidays, he probably takes the good parts to sell them, I have my TV ID. And everything so I know my TV,"

"I dropped my TV off back in May 2022. Needed the led lights replaced. Paid $100 deposit and was told it'd be done in couple of weeks. Couple weeks go by and no call. I called and was told parts are taking awhile to come in. It would be another couple of weeks. Fast forward to end of July. Still no call. Again I call and was told parts still didn't come in. Fast forward to Septmeber still no call and was told the same thing yet again. Fast forward to end of January I call and he didn't remember me and couldn't find my name in his system. Thankfully I saved the deposit slip and gave him invoice number. He said the tv was there. I said I wanted to pick it up as it was when I dropped it off. My wife went by couple days later to pick up and miraculously it was "fixed". Charged another $130. Took tv home and all along the edges there's dark shadows. Something that wasn't there before. You could even see the guys fingerprints inside the screen. I called and he said to drop it back off and he'd take a look. I decided not to after reading most of his reviews and not wanting to wait almost another year to fix the problem. Needless to say money wasted and I wouldn't recommend bringing your TV here. I did take it to another guy and he said whoever did the work did a hack job and I was over charged. Lesson learned. Read reviews before going places. Update:: in response to Jack's Response. CLEARLY you can see by the picture I posted the TV was on but still having dark shadows all around the edges which were NOT there before. I did not return for warranty repairs because I did not want to wait almost ANOTHER YEAR like I had to before in order to receive my TV back. I took it to an actual professional who was able to undue the hack job Jack did in just 2 days time with no further issues."

"I bought a VCR/DVD combo from Jack's TV and Hifi in Providence. I later discovered this machine was a real pain to use. I own 6 very similar machines so I know how they should work. I called wanting a refund, but Jack says no. However it does not say this on his invoice. He said there is a sign in the store. I saw no sign and he did not say anything. I cannot recommend this store."

"EDIT: he knows exactly who I am & he knows exactly what I'm talking about. The exact TV. I doubt he repairs crt's so regularly he can't remember a 7" Panasonic. This was written the day it was picked up. Brought in a crt for repairs. Offered to show the guy what was wrong instead he said just describe it & I'll fix it. Took months longer than originally & this was after getting the board he said he needed. At one point he told me it would be done by the start of the next week from my call & when I called to ask about it he flew off into a rage at me over the phone calling me a liar & that he'll call me when it's done. A month goes by & I get the call back saying it's ready, pay for labor, test it, & it has the exact same issue. He didn't do anything to fix it."

"I saw some bad reviews, but couldn't find electronics repairmen, so I tested him first. I'm a record collector and have lots of various machines I need fixed. I brought a large boombox that wasn't broke to him. He called me back in two days and said "no problem found". $30 basic fee. Seems honest and skilled."