Portland Glass of Damariscotta

"Last weekend a rock thrown up by another vehicle chipped my windshield all the way through. I called Portland Glass of Damariscotta Monday morning and was given an appointment for Wednesday at noon. The people I dealt with were courteous and efficient. They took my truck in promptly and repaired the chip with polymer resin so it is almost invisible. The cost was just over $75, which I thought was reasonable. If the repair doesn't hold and the windshield crack extends to require replacement of the windshield, the cost of this repair will be credited against the cost of replacement. I was happy with Portland Glass of Damariscotta and would happily use them again."

"I called and "scheduled" for a measurement and quote. The person I spoke with was very nice and said he would call back to let me know when they would come by to measure. 3 weeks later after hearing nothing I called. The woman I spoke with was very nice as well but could give me no information on when they would be coming by to measure. Literally I asked will it be a week, 2 weeks, 3 weeks... I mean I get being backed up but there seems to be no scheduling communication at all. Now after 5 weeks I've given up. No way to run a business. My brother had same experience and literally never heard back from them after calling to schedule measuring."

"I continue to give this business a try but I am always disappointed. We made an appointment 2 weeks in advance. I arrived for the appointment and they never ordered the part or called me. There were lots of reasons given but there is no reason for the lack of call particularly when I had a 30 minute drive. They need someone to organize the operation. Look elsewhere."

"UPDATED Barbara at the front desk is great. The gentleman who took my payment information over the phone was very nice. However that's where the positive experience ends in this case. I dropped off a very simple project in the beginning of November or maybe it was the end of October. Two simple storm panels. After a month went by and I had not received a call I called to check up. They still had not been made. I called again several weeks later, to my surprise they were actually done. Only took two and a half months. I'm not sure how I fell through the cracks for so long, or maybe I'm just spoiled by the local business I used to use. Unfortunately, they closed up shop, so this was the first place I came to... I will probably keep looking to see if I can find someplace else that's not too far away for future glass needs."

"We had a glass shower enclosure installed. The price was reasonable and the service and installation was excellent. I would use their services again."