Poirier Sales & Service

"Just bought dishwasher first time we used it flooded our brand new kitchen. They came out said the pump was bad. We had never used it and wanted a new one. They sent someone out to replace pump. Ran it today it leaked again I think they sell defective appliances. The microwave came out of the box yesterday has a big scratch on the front. Go to Yale"

"Purchased a gas stove from Poitier and they couldn’t have made it easier. They have a plumber who delivers and unhooks and installs so you don’t have to get a plumber to your house twice. The whole experience was great. They service their customers well. I will get all my appliances from Poitier from now on."

"Contacted Poirier to replace my broken dryer belt (Monday). Ed was fantastic. He said it was an easy fix and he ordered the part on Tuesday. Today (Thursday), I called to see when the part will be installed. They scheduled me for 12 days from now. The simple repair will take 15 days to complete. They have me captive since they charged me $295 for the service call. Ed made me think "I should order everything from Poirier." Service scheduling has caused me to think never again. Be sure to ask how long they will do a follow up to repair so you do not get stuck like I am."

"For many years we’ve been satisfied Poirier customers. While moving into our homes we’ve bought several appliances from their store (except a fridge) and recently needed repair to our fridge. We’re told they only service to customers they sell and are scheduling out 3 weeks+. I said “I am a customer” and we’re told technically no because I didn’t buy a fridge there. So the moral of the story is if you buy a home with a working fridge don’t call Poirier. How ridiculous. Fortunately I was able to schedule a next day appointment with another local repair shop. NEVER again!!"

"We bought a compact washer/drier combo over a year ago--and never got a chance to use it because it never worked. Poirier sales were kind but ineffectual. First it was the installation, so we had that fixed, then the vent, so we had the vent replaced, then another piece of equipment, then a heater, and now another heater, then the vent again.. Now the warranty is up and I'm still going to laundromat."