New Maine Appliance Warehouse

"Staff member gave conflicting info. Diff from phone to in person. Prices aren't so low as to divert from competition."

"I'm so sorry I never dealt with your store before so I take back the 2 rating stars that I pasted ... I am from CANADA and last time I have been in the USA was when I was a little boy 45 years ago . Once again I apologize & once I get feedback from you I will erase this Rating immediately . Your store seems like a fine place so i am sincerely sorry and sure hope that you didn't loose business because of my rating ."

"Our refrigerator had died on a Sunday which makes shopping for a new refrigerator very stressful. We had gone to two other stores prior to stopping into Appliance Warehouse, one was locally owned and one was a big box store, unfortunately, the locally owned store didn’t have the “unicorn” fridge we were looking for and the big box store didn’t have anyone available to help us. My husband had heard from a co worker to try Appliance Warehouse. I was skeptical because it seemed like another box store but Tony came right up and listened to what we were looking for, had us look at a few on the floor and when we found what we were looking for but wanted a larger size, he was so helpful in finding it for us. He was able to schedule a speedy delivery so we wouldn’t have to be without a fridge for long. And even better, I found that the store is locally owned. We have found our new appliance store. We are so thankful for Tony for all the help and care he showed us in finding a new fridge."

"I've now bought a washer/dryer, dishwasher, and microwave from them over the past five years. Prompt service, very knowledgeable and the best prices in town. The guys who have delivered/installed everything have been great too."

"Very frustrated by a couple of aspects of Appliance Warehouse’s services. We ordered a fridge from them with the understanding delivery wouldn’t be for another nine days. Our fridge was on its last leg, but we figured it could make it just that long. Noon the day before delivery, we were told the fridge was back ordered another two months. I completely understand they rely on suppliers, Supply Chains are in disarray right now, and the pushed back order wasn’t their fault; however I have two very big grievances with how this situation was handled from that point: 1. Why did they wait so long to tell us about the extended back order? That was precious time we lost and we were left scrambling because the fridge at that point really was gone. 2. They charged my credit card before the fridge had even shipped to them. I find that an unprofessional and made this whole situation ever more complicated. The sales guy I worked with was apologetic and handled my frustrations well (I know it wasn’t his fault specifically), but the only thing he was willing to do for me was offer a smaller fridge at the same price I had already paid or an awful color. All around, we are so frustrated by this experience which left our family for a week without a refrigerator just as the weather turned hot and we’re still in quarantine trying to limit grocery trips. I’m not usually one to leave bad reviews, but the lack of transparency and their audacity to charge such a large amount on my credit card without shipping confirmation has inspired me to warn others against Appliance Warehouse if they are in a similar situation with an appliance."