Key Heating & Air Conditioning 69 Main Street, Alton, NH 03809

"Called Key HVAC asking if they could repair an LG minisplit that had lost pressure. They said yes. I waited about a month for an appointment. They came out to troubleshoot and charged over $500 (apparently their rate is $315/hr). After this I got the runaround for about two weeks and was then told they do not work on LG. No other HVAC company will accept their troubleshooting. Now I am starting from scratch and they refuse to refund."

"Although one only calls a service technician when there is a problem, the person who fixes the problem doesn't always go above and beyond and educate the customer regarding the full operations of the furnace. Matt was not only an excellent technician, he also was a fine educator. I feel much more knowledgeable about our furnace and its proper care. Many thanks, Matt!"

"Justin did his job well. The problem was that the needed part was not provided properly by the Supply vendor. Justin did the right thing and did not use the universal replacement part. They will have to return again. Thank you."

"Our furnace stopped working overnight. They got someone out right away. Mathew was quick to figure out the issue and fixed it same day. Great experience!"

"Michael is a true professional and has the customers best interest in mind. Our water heater was malfunctioning and Michael quickly identified the culprit. He then arranged to get the necessary parts and went back to work until everything was back to normal. He even rearranged his schedule and completed the job the same day to ensure we weren't left without hot water. This is the second time we've had exceptional service provided by Key Heating and that is why we will remain members. This is money well spent."