Dartmouth Pools & Spas 880 Mount Pleasant Street, New Bedford, MA 02745

"I hired them to do the "pool opening" after moving into a new house. I never had a pool before, so I didn't know what "pool opening" meant. The truth is the pool was already open, the previous owners had done it. These guys noticed when they arrived and didn't say a thing, nothing. I don't appreciate the dishonesty, but fair enough, it was my mistake. They also took some samples of the water to run some tests and told me to wait for a call the next day. Nobody ever called (shocking, right?). When I called them to ask for the test results, they told me no tests were performed, so it turns out I paid $300+ for essentially nothing. I tried to speak to a manager over the phone and surprisingly, they just hung up on me and stopped answering the phone. I'm afraid I have nothing good to say. This is just a poorly run and managed business. Some people seem to have had good experiences with them, but I can't say the same. Would absolutely not recommend."

"Dartmouth Pools & Spas came highly recommended to us. Dan met with us at our home and we were excited about our project, but communication completely stopped about 1.5 months into planning, despite us calling and e-mailing a couple of times to follow up. We were told that we would get a call back but it never happened, despite us being ready to make a deposit. We are disappointed but happy that this did not occur after our project had already begun."

"I cannot say enough about how amazing this company is!! The staff are delightful, so helpful and accommodating!! I have had the need to call them out twice. On both occasions they arrived right on time and got the job done perfectly. Peter came out today and installed a new heater. I am so happy to have my hot tub up and running for Christmas!! Thank you all!!!!"

"I want to give a shout out to Dartmouth Pool & Spas. After years of research we finally decided to go with them for our pool. Dan was very knowledgeable and helped us narrow down the perfect pool for our family at a great price. We felt like we were buying from family. Jay and his crew went above and beyond to complete the work in a timely manner. I will refer everyone I know looking for a pool to you. Thank you....."

"I would highly recommend Dartmouth Pools and Spas. From opening and closings, all types of service and installation we have had nothing but great experiences. The crew is always friendly and courteous. When I go into the store to have my water tested everyone takes their time to explain what is needed at that time and what I can do to keep my pool in great shape all season. I was happy to see some of the new incentives they have. I especially like the new loyalty program which can be a big savings throughout the year"