Casco Bay Ford

"Great experience with the service department, they took the time to listen to my concerns. Top notch service department. Highly recommend even if you didn't buy your vehicle from them."

"I purchased my vehicle at Casco Bay Ford and have been very pleased so far. All staff have been great to deal with. I receive complimentary car washes and David from the service department has been amazing. He greets everyone with a smile and positive attitude. He’s a hard worker and always willing to go the extra mile for customers. Just this week the car wash was out of service so he offered to wash my car by hand. What a gentleman! Thanks Casco Bay Ford!"

"I purchased a brand new vehicle 2.5 years ago and had issues with it when I purchased it. Brought it back to the dealership and was told the sounds I was complaining about did not exist, I had to send videos or the back window leaking as well as the horrific sound it makes when I reverse and was told to bring it back, brought it back was told it was all fixed and it was not. Continued to bring it down for multiple appointments to try to fix this issue that still to this day has not been fixed, was told that they are unable to fix it and that I need to live with it. I have brought it back for multiple appointments at another Ford location for a second opinion and still the same issue has continued. I have made multiple claims with Ford Care as well as the BBB, needless to say, shop around. Dont buy a FORD!"

"Horrible service had my fiancé’s transmission replaced there after having my car for over a month and also the people in the service department being very rude and unhelpful. Also Brandon the service manager himself my fiancé was afraid to call and deal with them so I had to in the multiple times I have called I got put to the back burner and received no help as a paying customer who is also done business there before after receiving a car back, the car was leaking fluid all through it and flooding when the AC was turned on. They told us we had to wait a month before it can get seen in the middle of summer. They didn’t care I had children in the car they wouldn’t even work with me. They were nothing but rude to me and I would never recommend this dealership. Also, in 2016 I bought a Ford F150 for almost $17,000 office, salesman name, Declan he had multiple people promised me they would fix the dent in my door as I made the purchase come to find out a week later, when their body shop mechanic came back to work, he told me it was unfixable because it was on the crease of the door they never did nothing to fix that or compensate what I paid they just told me to have a nice day and I’m still currently driving around with a huge dent in my driver side door so on multiple occasions, it’s been awful there"

"Driving home from Maine to Connecticut our truck broke down. 3 service centers said there was nothing they could do to help us when we decided to make a last try at ford. They were nothing short of amazing. Not only did they help us in patching the truck issue but they allowed us to bring our dog inside too. Thank you so much everyone especially the master tech who really went out of his way to help us!!!"