Houle's Plumbing Heating & Air Conditioning 19 North Street, Waterville, ME 04901

"With my experiences the tech guys claimed they needed parts, took off and never came back to finish the job(s). The last time they came to the home I had mandated reporters at my home to do some paperwork for a service for myself, they showed up inannounced without a call, the tech guy remarked well someone was supposed to notify you in a snarky way. claimed they needed some parts at a place that is literally 5-10 minutes from our house, ldft my house..1hour later i called back asking where the heck they were. the so called manager was so disrespectful to both me and my husband while speaking to them on the phone, claiming that my place was discusting etc which it was not perfectly clean but it was not discusting. im sure if it was the mandated reporters would have said something to me about it! So both me and my husband decided to take our business elsewhere! In addition to this they are very expensive with prices."

"Joe the plumber is the best! He was polite, friendly, and explained things to me in a way I could understand, but without insulting my intelligence. Thank you Joe!!"

"Houles was 2 hours late this morning. It's a 15 minute drive from their business to our house. They charged us 1 hour for driving here and back at 125$/hour (which actually takes 30 minutes). The technician told me "they have to pay for gas." Lol how much gas? Absolute worst company. Luckily we were "grandfathered in" and didn't have to pay their new rate of 135$/ hour. Or if they are driving I guess it's more like 270$/hour because it takes them twice as long to drive places. Terrible company. Won't ever be back."

"wanted to charge me from leaving previous location until they arrived at the location after our service, then a large fee and refused a quote if the service was under $3000- just absolutely ridiculous"

"The guy came, made a mess, left dirty rags and puddles , said that he cannot fix it and left. Later I received a bill for $190!! I tried to reach a manager but it never happened , though the nice lady promised that he would call me back...Awful experience!"