Advance Auto Parts

"Advance Auto Parts in Westbrook, Maine gave me top notch customer service this evening. Labor Day weekend, one employee on duty, and between other customers Zachary was able to change out my dead battery for a new one. I had no way to do it myself and work long hours Sat-Mon, so was not sure how I'd get to work. I'm a very grateful customer and will use this location in the future for my auto needs!"

"Unfortunately was given the improper part in accordance with the part number offered and when I went to exchange on a Saturday at 430pm, nobody was there and the doors were locked with a sign saying “out for deliveries”….."

"I went there to find a part. They didn’t have the part. The associate at the counter called around and found the part for me. It was at another store, but he helped me anyway. Excellent customer service."

"Very good experience here buying a fog light for my truck! Cashier was very nice, knowledgable & helped me find exactly what i was looking for"

"Came in on Monday to buy 1" coolant hose. First employee, a much older gentleman, told me they didn't have the part. I showed him the part number and asked him to re-enter it as I could see the item on the website. He declined, became immediately irritated, and began to raise his voice and reiterate they didn't have the 1" coolant hose. I politely asked him to re-try the part number after noticing he left out the first two characters. He declined, and angrily (and loudly) told me the first two characters arent needed. I moved over to the next associate as I found this very disturbing. The older gentleman attempted to tell the other associate he'd already looked it up, theres no need to look it up again, then began insulting me under his breath, all the while the other associate tried to help me find the item. This associate immediately found the item and went to get me a section of it and finished the transaction...all the while I had to listen to this older man insult me from behind the counter under his breath. Some of the worst service I've ever received. It's a shame too, as I usually look forward to my visits to Advanced."