Charlie's Kia 475 Western Avenue, Augusta, ME 04330

"There was a recall on my Kia, this dealership purposely scheduled me out for a possibly dangerous (explosive) issue 2.5 months out!!! And said that they weren’t actually taking new Kia customers (they are a Kia dealership). It seems pretty likely that they are doing this to avoid having to perform recall service (as that is something they can’t jack up costs to the customer for). If so, that’s pretty despicable behavior, and there is no way I would buy a Kia from dealership that states they aren’t taking new Kia customers…. Buyer be ware"

"Didn't end up buying a car here, but the whole team is really great. Worked primarily with Joe Furrow, who was excellent. The whole staff is respectful, understanding, and will go above and beyond to try to make something work (without ever coming off as aggressive). I'll definitely be back once it's time to shop for a car again."

"We bought a kia carnival last month, at the time of purchase our entertainment system "TVs" were not installed and we were told it would be done in a few weeks after our purchase. We'll it has been 1 month later and still no appointment! Not a good way to do business when you don't keep your word!!!"

"I honestly don’t know where to start with how well we were treated and taken care of here at Charlie’s Kia. A couple months back my sons motor blew on his 2014 Kia. To date we are still unsure of the reason for the malfunction, but we do know it was not due to lack of maintenance. Anyhow, we contacted Judy at Charlie’s Kia, and I explained the situation to her. My 18-year-old son had saved for a while and just bought this car used from a mom-and-pop dealership in Auburn Maine a few months ago and now this has happened. I explained that the other dealership was not willing to work with us and Charlie’s was our last hope for any help. Judy promptly said to have the car towed to them. Judy, along with her service manager contacted Kia directly to see if they would cover the motor for him. Our big concern was that the other dealership failed to inform us that the car did not have a required recall completed on it that would allow Kia to cover the motor. Hence the reason the other dealership refused to work with us. Anyways, a couple days later Judy called to inform us that they were able to talk with Kia get the motor replaced for my son. It was this dedication and willingness to see this through that made us the biggest fans of not only Judy but Charlies Kia as a whole. Everyone we dealt with was amazing and extremely professional. They were very good at staying in touch with us throughout the process and stuck true to their anticipated timeline for completion once the motor arrived. This was extremely important to my son due to him really wanting his car for his senior prom. This was something that Judy and the team knew was important to him and made sure that he got his car back in time to use for his prom. We live about 45 minutes away from Charlies, but I can promise you this much, we will without question make the trip to look for our next vehicle there as well as have required services done on my son’s car with them. We cannot thank Judy, the whole service department staff, and the mechanics that did the work enough. They are true professionals and experts at what they do!!"

"I purchased my Seltos from Charlie's Kia and the buying process was surprisingly easy. Joe and Chris treated me great, and went the extra mile for me. No pushiness, no sketchiness, and no bad vibes which is a breath of fresh air. Shoutout to Randy from the finance department, and even the delivery man with the world class dad jokes. Just a good car buying experience."