Dunkin',

386 Madison Avenue, Skowhegan, ME 04976

"We ordered two medium coffees. Not the problem. The wait time in the line is. We do understand that people ahead of us may have ordered a ton of items… again not the problem. The problem is, the staff, not in a personal sense, but as it pertains to their job. Training is lacking, there were no smiles, no greeting of hello or hi or anything. Looking through the window at the other employees they looked empty and unmotivated. No sense of urgency to help the customer or increase the throughput of the drive thru. Revenues and reviews get better if the staff is happy and buys into the culture of the franchise. This is vitally important to running a successful business not just because it’s an easier drive thru to get into than the other in town. This might reflection of leadership and the culture that is fostered at this location. The coffee as usual was great. Thank you"

"Very yummy. Got what I needed. Quick n easy fast food choice"

"2:27 pm on Tuesday 12/05/2023. Dude on drive thru was high as a kite. Asked us our order 4 times. And still made a mistake!"

"I would give 500 negative stars if I could I worked for the madison Ave dunkin is mentally and emotionally abusive their a very toxic environment I ver much highly do not recommend anyone working at any dunkin location ever"

"Horrible customer service today 10/9/23. I placed an on the go order. Got to this location pulled up to the order speaker and told them I have an on the go order, they told me to pull up. After waiting in line for 35 minutes the guy infront of me at the window took off because nobody came to give him his order. I had to yell into the window and ask for my on the go order. I contacted the owner and all she said is "I'm sorry" I contacted Dunkin Corporate and filed a complaint and they gave me my money back. If you are on your way to work this is NOT the location you want to go to, you'll be late for work. Total joke. Horrible customer service at this location"