El Tapatio Mexican Restaurant

"Kingston Location. The heat from the jalapeños is what makes the dish. I come all the way from Providence to NK to eat but today due to time, I went to the Cranston location and it did not meet the expectations. My ceviche was missing the Jalapenos and had uncooked shrimp. I called the restaurant and asked for this situation to be rectified and eventually a male manager who initially identified himself apologized but didn't give a solution and stating they are very busy. He then put the phone down and proceeded to complain to his colleagues in Spanish not knowing I am Spanish-speaking and understood him. When he came back on, he informed me I was not able to get refunded. When i explained i heard what he said and asked for his name again, he remained silent. This service was awful and I was not treated like I contributed to the "business" of the restaurant. To add that I went back to get a refund and when the young lady who cashed me out saw me coming in the door, she began to laugh and run away to tell the young male "manager". I informed him I was there for my refund and he had me repeat myself several times stating he couldn't hear me. Even then he declined my refund!!!!! It wasn't until an older lady with a real uniform on who came to assist and told him to give me the refund in which he still told her no and she demanded him to. This generation of employees have no respect and no education/manners to be in a work environment. SMH HORRIBLE SERVICE!"

"This was a great spot to eat my wife wanted Mexican and we've driven by it before so we figured let's give it a try what a great choice it was the food was delicious the staff was extremely helpful and polite nice atmosphere very clean place food came out fast they are very attentive and portions were good size if u are in the mood for Mexican definitely give this spot a try I guarantee you will not regret it"

"Food was good. Steak was a little tough. Margarita was excellent. The table we sat at was right next to the bathrooms. Everytime the bathroom door opened, the urinal was facing me. Won't sit there again."

"Staff was pleasant and attentive. I ordered the tostada. Food was bland, carne asada tasted off and was sliced which made for a messy mouthful. The toppings were as in photo… basic. The food came out very fast and was cold to the touch. I had to ask for condiments which was plain sour cream. Overall I was disappointed after reading the other great reviews. I could have whipped up better in my kitchen, I probably should have. Definitely not worth the $$."

"A very pleasant experience, we had eaten at the old location one of our last visits to the area. We started with some margaritas and they were good and strong so thumbs up for the drinks. We had the sampler plate which was a great size and had some tasty stuff on it. I also had 2 tacos and the chicken was just the way I liked it moist and flavorful. Overall we all had a great. Is it and we will definitely return."