Fenway Pharmacy: South End

"On the phone for an hour trying to get meds refilled after a nurse lied and said she’d both refill them and mail them to me. The automated system said there were originally two callers ahead of me. After an hour they booted me to the beginning of the system, now with four callers ahead of me. This is incredibly bad service and organization. It’s like they resent you for any attempt to get healthcare."

"Love my psychiatrist I've been working with with psych drs since I was 6 for my anxiety and since I left my Dr from 6 to 14, I've been searching for a psychiatrist who understands me and I adore her I blab to her and she understands me this is the best especially with the refill line oh it's a life saver"

"I have been a patient of this practice for less than two years. In that time, I have had 3-4 primary care providers. The first one moved, the second closed is no longer there, the third went on extended personal leave and my last provider, I couldn't even get into the building to see. My first rounds of visits offered absolutely no diagnosis, no course of treatment and when they did offer information or short term care, it was sent through the majorly frustrating online system that I had no credentials to access. Fast forward to today. After 6+ months of waiting for an appt with this new primary care doctor, the useless power hungry rent a cop at the front desk wouldn't allow me to enter with my foldable escooter. He instructed my to leave it on the sidewalk. So after 6+ months of waiting I was turned away at the door because of my only mode of transportation. When I attempted to call the front desk of the current location I was at, I was transfered to an very cold, non concerning person who could have cared less for the inconvenience of traveling 50 mins by scooter from Malden to 142 Berkeley and being turned away at the door. I have never had such a repeated awful experience one, after the other, after the other. Find another source for queer gender affirming care."

"This pharmacy is horrifically inept. They take literally weeks to fill prescriptions, and then can't fulfill simple basic requests either. I have been out of my medication for over two weeks because they don't have the staff to process them and are incredibly inefficient. And then when the pharmacy manager promises to overnight it after inexplicable delays, it doesn't get done, and guess what... now it's the long weekend and I can't get it for another 4 days. They do not care about patients and I guess this is the quality of service you can expect when you use a community option. If I had any other options I'd be out of here quicker than I can say Mass Health."

"Worst pharmacy I have ever worked with. From the attendants, to the Manager Swas. They were very disrespectful, liars, and do not have a clue what client satisfaction and service means. Yesterday i bought over 3 thousand dollars in medications, and at first they could do a simple delivery, after hours of waiting on the phone and keeping me in hold, they did not follow my instructions, did mot provide a tracking number. Almost lost my meds. Capsule pharmavy is way better"