Charles Ro Supply Co. 662 Cross Street, Malden, MA 02148

"Makes you feel like a child again 11/10, will go again"

"Worst experience ever !! Was downsizing and wanted To sell my entire train collection from American flyers in the 50s and 60s to modern day Lionel. Was told by representative to bring my train collection in and after evaluation would get a fair price. The owner took one look at my packed SUV and offered me $350. I was shocked, but took the offer because I didn’t want to unload everything again. There were a number of New train sets and cars, unused and still in the boxes and a lot of vintage American flyer and Lionel. I was flabbergasted. There was no evaluation of the entire collection as was promised, and only had a visual check for 20 seconds. I was Upset and called back a day later And spoke to the employee that told me there would be an evaluation. A Few days later, I received a letter from That same employee, which Stated that after evaluation, I would be contacted and get a final dollar amount. This was in mid October, now it is early December and I have not heard back from them. I called about a month ago and was told they’re waiting to see what they sell for. This is no way to operate a business especially when you promote yourself as a largest Lionel store in America. I would advise anyone not to shop here"

"I recently placed a large order for G Scale Trains, and to my pleasant surprise, I received a personal call from the company to confirm the details of my order. The representative took the time to ensure that my order was complete and that I had exactly what I needed and was looking for. It's rare to encounter such considerate and detailed attention to customer service nowadays. I am thoroughly impressed and will absolutely be ordering more from them in the future. They have earned my trust and loyalty through their truly exceptional service. Highly recommended!"

"Wow! We travel a lot around the US and my train fanatic son always seem to find train stores no matter what state we are in. When “largest train store in the US” was spotted, we had to go! And yes, it’s larger than any other train store we’ve ever been to. Tons of Lionel everything. We mainly looked at O scale and bought an engine, but there is also quite a lot of HO to choose from too. Would love to have seen a layout, but they just had a small test track. Overall great store!!"

"Absolutely wonderful experience here! If you are a model railroad enthusiast this is the place to buy your stuff from. I have attached a few pictures of what I purchased but while I was browsing the employees were kind enough to take various things out of the display cases and run them on a small bit of demo track for me as I was looking around. They were all very friendly and answered any questions that I had! The price for the entire set was below what bachmann themselves recommended per the book that they gave to me said which reassured me that I paid a very competitive price for this! Definitely recommend!!"