Charles Schwab 1262 Boylston Street, Brookline, MA 02467

"I can't even reach them. They have the menu system, you get rerouted to some central number that doesn't know anything. Horrible."

"Like so many others, I have had horrible experience with Schwab. You can’t get the most basic customer service for simple retirement services (rollover to an IRA)."

"Had the worst experience ever with Schwab. I am a client of several US banks and institutions, never had such a horrible experience. My wife changed jobs and she had a 401K balance that she was interested to roll over to her IRA at a different bank. They gave her a very hard time and tried everything to block that. Eventually they took her money off the market and put them into a savings account and they took her address and IRA account details, promising that she will receive a check that she will have to deposit into her IRA (standard rollover process) After several weeks of waiting, we sent online to login into her Schwab account just to find that nothing has happened. Should we had received the check, the money would have went back in the market. This whole issue made her lose a few thousand dollars as we lose the opportunity to put the money back in the market. I hope they review the call records (all calls get recorded these days) and reach out to us with a resolution. I would suggest to say away from using them. They are nice with you until you tell them you want to move your money, after that they just drop the ball on you. As I write this, I am waiting for a representative to call me with an explanation. If its an act of negligence on their side, I hope they recognize it and I hope they cover all the loses and damages I incurred because of their being irresponsible. As as said, I am dealing with several other financial institutions, and they all treated me extremely well, whether I had a few hundred bucks into their account or a larger sum. That's how it should be."

"I went to the Chestnut Hill Office in early January to remove the "secret password" that I did not know existed until Dec 2017. I brought 3 IDs, signed a form, spoke with someone at corporate. As of 1/28 my account still has the "secret password" I never knew most likely. I'm unsure who made a mess of this simple task. :-( The other issue, and one probably common to any brokerage, is the push to invest in Windhoven Fund ... that has the low, low management fee of 1%. Sounds good, right? So if your return for a year is 4% the actual fee is 25%; i.e., 4% div by 1%. One "consultant" called over five times, mailed an application, before I called the branch manager to remove him. Solved? Today, I called about the top issue: removing the password. That "consultant" took my call, he forwarded me to my current "consultant", and left me on hold for five minutes (yes, I was doing other stuff, so I didn't waste time). That previous "consultant" never checked the hold to take a message nor did the phone system allow me to leave a message. So, fire the consultant and fix your phone system, PLEASE!"

"A bunch of useless frauds: after I set up an ACH on Checking account, I went to this brunch to add more cash. The frontdesk lady suggested me to go the BoA next door for a Bank's check, so by the end of day, my checking account will have enough for clearing. They saw my records, but purposely gave me the wrong advice: 1) the Bank's check went into the Brokerage account, but they could not handle the checking side; 2) they did not tell me the Over-Draft as an option; 3) they could have suggested me to transfer my cash from Brokerage to Checking account. They are greedy (over-draft fees), for their work log, but not helping you to solve your problems!"