H&R Block

"Possibly the worst experience I have ever had with ANY service, let alone taxes. We engaged with Carlton Thurston in early March and provided all the information he needed well in advance of the deadline. The week before they were due we chased him up to see where they were and essentially had to start from the beginning as he forgot/lost/ignored the information we previously gave him. Over the course of that week he sent 3 completely incorrect returns, making errors on citizenship, dates and currencies - at one point he gave me a signature sheet to sign and was surprised I asked the to actually see the full return, which again was completely wrong. I spent over 90 mins with him in our final meeting and agreed a time for me to come back the following week - he wasn't there and I have never heard from him since. Additionally he advised my wife and I to file separate returns and claimed to have filed hers successfully. It was never filed and when we consulted an independent professional it was found to be significantly incorrect in a way that could have caused her future difficulties with the IRS. HR Block makes you pay to see the return that has been created, so you pay before you find they are wrong. In total we spent several hundred dollars for absolutely nothing except frustration and stress. We are still waiting to hear back from the company despite filing complaints over 2 weeks ago."

"If I could leave zero stars I would. Minai seems to be new and has no clue what she is doing. We set up an appointment with a different person (because had a previous bad experience with Minai) for 10am today and ended up waiting 20 minutes to be even seen by her AGAIN. She did not even had our forms in even though we sent everything through email. She then had to double check information that was already put in and was taking forever. She had to ask for help every 5 minutes and left us alone on multiple occasions and seemed clueless. We spent almost an hour at the office today on our day off and didn’t even get anywhere with her. She also forgot to give my forms back that I gave her and had to remind her. She should not be allowed to take clients until she is qualified enough which clearly wasn’t the case. Terrible service on her behalf. Will never return to this location after this years tax return is over. So disappointed."

"My experience scheduling an appointment was not very efficient/smooth. I downloaded the mobile app and chose an appointment there. I then received a call the next day telling me that they did not actually have an opening at that time. I called back and was told the scheduling assistant was not in the office and to call back later. I called in again and said that I was attempting to reschedule my appointment as advised. The associate said that there was no need to reschedule and that my appointment time was fine."

"I'm back to H&H Block this year. Nothing has changed since last year! They are still as professional, efficient and helpful as always:) It's pleasure working with you. Tax Professional Elena Belinkaia is highly competent and helpful. I'm blessed that I know her. Immense help. No doubt, I will recommend her to my colleagues and friends, and I'll come back to you next year."

"Elena was extremely knowledgable and helped quickly resolve all the concerns I had for my taxes. I've been doing taxes with Elena for years and she always finds a way to make the daunting process very straight forward. Would highly recommend her!"