Carpets of Cape Cod & more (Staples Plaza)

"Walk in, look at samples, select one, ask how much and how long will it take? The very nice man says "X dollars and 2 or 3 days". Agree, get it all written up, and then the very nice man says "oh, actually it's X+100 dollars". Grumble, grumble. The very nice man then says "oh, ok, X+50". (This is when we should have walked out but we had company coming and 2-or-3 days sounded pretty good.) Then 3 days go by. Call. No return call. Call next day. There were delays. etc etc etc for two weeks. Then call and leave message: "we're cancelling". Boom, order is ready that day. The binding is poor quality though. So, that's why "one star"."

"The folks selling you the carpet are very nice. Then comes the installation part. What a s-show. 3 different times said they were coming. When finally got started, said they'd finish tomorrow. 3 days later they called and asked if they could finish 2 days later. I spoke to the "head" of the install Dept, I think they actually own the company..2 brothers. Both very good at blowing you off. Ultimately, they dirtied up the newly painted wall, chipped the paint on the spindles on the stairs. When I spoke with the man they said they'd get right back to me.2 follow up calls later, no return call. Now, my 83 year old client has to pay the painter to come back and take care of it all at her expense. Totally unprofessional, no accountability, your left with what ever they want to do, or not. Beware.... I'm personally shocked! That they can get away with this kind of service in Orleans.. I will take the advice of another na,-sayer, and bring the painters bill to small claims court. So..beware!!!! Liars and no professional service follow thru."