AAA Salem

"We have premium plan and renew every year for our family. My husband broke down while he was working 3rd shift in Lawrence Massachusetts and called AAA for a blown tire. They told him 1 hour wait. It took 3 hours and they never showed up. My husband was able to put the spare tire on and drive home. Absolutely horrible customer service. He called multiple times to be told they would be there soon! WHY DO WE PAY FOR IT AND DIDN'T GET HELP WHEN WE NEEDED IT THE MOST. WE LIVE IN NH AND BEING STUCK ON THE ROAD IN LAWRENCE AT 3AM WAS NOT SAFE. VERY UNHAPPY!"

"Super helpful with getting international driving permit. They knew what was needed and processed it quickly"

"Sylvia (Store Mgr) and Miss Desh were the BEST! Had to reload my AAA members pay card and it was done quick and easy. Will use them again because now, They are always on my way."

"They are awesome! I go here all the time when I go on trips. They give me maps and detailed directions to each site at no cost. They are always helpful and treat you right! You do have to be an AAA member and show your membership card. They also have a travel agent on board for cruises and plane tickets."

"In our fast pace world, customer service is always compromised. The service at AAA in Salem NH is excellent. When I called, people were very polite and they answer my questions. I asked for trip ticket and they had it the next day. They also followed that up with an email telling me when it was complete. They also gave me suggestions on car rentals and hotels AAA is recommending. This is the way customer service should be and other should follow. Thank you."