Lowe's Home Improvement

"While national reports show slef checkouts are not preferred by consumers and hurt customers loyalty, Lowes decided it's a good idea to remove all regular cashiers....."

"Well, I have a saying that Christmas does not start before a Poinsettia is in the house. So in December my husband bought me a poinsettia from Lowe’s. Today is October 5 of 2023 and my poinsettia is still alive and has grown a lot. This is the first time that I’ve ever had a poinsettia last past January."

"As a vetran I always try to shop Lowes, after work today I decided to stop at the Plainville Lowes to look at electric dryers and notice one out of the box, or open box, this unit look almost new still had the for the protected film on the control panel seem reasonably priced, made the purchase got home & plugged it in, well big surprise, it did not work, pretty obvious unit was defective, most likely why it was marked slightly down, the unit made a humming noise from the motor, no tumbling action, I was pretty upset the fact that this unit was clearly a defect most likely returned from the original owner, they should have isolated and tagged for not resale. Not put it out as open box for another customer make a purchase on a defect, I called Lowes once I noticed it was a lemon defective unit, I wasn't happy, the fact all the time it took to load drive 30 minutes, off load bring up to a 2 story unit, plug it in and not to have it work, after calling Lowes back and once I got someone to pickup the phone, told them everything.., their response.., get ready for this one, their policy for open box purchases must be returned within 48 hours, so that added insult to injury, all my time wasted, was planning on returning Saturday, I decided to load it back up and return it tonight. I did ask the sales rep on the phone, could someone at least please help me off load when I get there, sure sir no problem, so I made the return trip back, go the returns dept ask for some assistance to off load, the clerk was very polite, I'll call someone, we'll waited ten minutes, no help insight., another surprise, well at this point I kinda expected it, my wife said I'll help you get it out of the truck will be waiting here all night, she did help..., let me say this, I will not be shopping this Lowes store again, poor service and poor judgment for reselling a defective unit, I did ask the returns clerk to at least tag this unit as defective, to spare someone else from going through the agony. Please give me a card or name for the store manager, Rich store manager, please read my review, reply when possible, Signed Unhappy Customer"

"So the store is like every other one out there. Stocked with the same stuff as you would find and same prices. It was clean and organized but after spending about 20 minutes in this location today O would never go back there if I was a person that needed help. Not one person that worked there said hello, good morning or may I help you with something. I walked by at least 8 of them. I even spent time wondering the isles like I had no idea and none of them stopped to ask me if I needed help. The best part was the lady checking me out. She was polite and nice. I want to say her name was Michelle but can not remember. Come on Lowe’s you are supposed to have a higher standard then that."