Harbor Freight Tools

"Great Prices, and products. Supervisor Allison rocks! She was very cool to me and has a great personality, as all people that serve consumers should, but she went over and above to help me. Updated: yep they're still awesome"

"Great store. This location is super clean, brightly lit, and always has the specific mechanics tool I need in a pinch. Today was ball-end, extended Allen head bits for 3/8ths. And I bought $120 worth of more stuff i needed, at the same time.... Shop step stool, metric ratcheting wrenches, hitch equipment for my zero turn to pull a leaf rake; you name it."

"Clean store, friendly and helpful staff, easy to find what you are looking for."

"Love the company and their selections, hate the customer service I received from Steve, the manager. Called and was informed I could have get a replacement piece in store, upon arriving I was told I could not replace the item. i then called another location who I confirmed they can replace the item and not the entire machine. Steve still made no accommodations, despite me being a loyal customer. Instead, he wanted to send me 9 miles out of my way to be serviced at another store. I refused to make that trip and called their customer service line. Katie was her name and she was phenomenal. Her first order of business was ensuring I was t injured using the defective device. She then ordered me a replacement part and shipped it to me. I’ll continue to be a HF customer. But I refuse to spend money at a store Steve manages. As a company, consistency is key. And customer service is everything. Steve clearly doesn’t understand that"

"Love this place. I come here more than my local Harbor Freight in Warwick, R.I., because this location always seems to have the items I want in stock, unlike Warwick. Also, there seems to be more employees, and better-quality employees, than the Warwick location. I have no trouble finding help here, and they always know exactly where items are in the store. Cashiers are great. Overall, the store just seems neater and better-organized. Manager here must run a tight ship. It's easy to save money; there always seems to be a deal or promotion going on. It allows me to buy more tools than I would otherwise. The parking lot is easy to navigate."