Petco Grooming

"I liked the grooming my dog received, but my dog stayed 6+hrs for a full service grooming with more than half the time in the kennel which is not ok. I also received a last minute rescheduling of my appointment, which led to reschedule my day."

"Monica is so good with my baby, she is kind and gentle and even though ethel is always nervous, Monica is so great with her and always has her looking beautiful!"

"Everything was pretty darn good! Most of the staff is nice/friendly. Paid good attention to my dog and was receptive to my needs. One staff member who appears to be a very no nonsense type person just had absolutely no personality whatsoever. Not even approachable."

"They did a great job on my dog. But i got a call at 4:35 saying my dog was ready and that they closed at 5:30. It was a really short notice because i dont live close by."

"We’ve gone to this groomer every 6 weeks for 2 years and our first time late for our 11am, they called us at 11:16 saying they could not accommodate us despite us being down the street and pulling into the parking lot. We begged for some compassion explaining we had a newborn baby and a toddler so the morning was very hectic but we’d be happy to remove extras from our appt - including even the hair cut or deshedding bath, or take our dog back not fully dry - anything to make up for the time. But they would not help us or show any empathy. The manager had the nerve to tell us if we had called in advance they might have been able to shuffle things around, but we did! They never pick up their phone. He explained that they were swamped that day and wouldn’t have kennel space. So I’m wondering how much time in the kennel are these dogs spending. In retrospect, I realized they really wanted a way to cancel appts that day - because again we were asking to reduce the number of services for our dog to make up for the time so we wouldn’t run past our appt time. And we can’t reschedule in the next long time because we’re about to go on vacation and then we are going to board & train our doggy and wanted him to be clean/feel good for that (which is another stressful thought in our minds too). It just really felt like being kicked while we were down when they didn’t have to and it wouldn’t have burdened them at all in the end. Seeing other reviews now with similar stories. This experience really sucked."