Extended Stay America - Boston - Westborough - Computer Dr.

"Disregard any prior negative review this place has extremely clean rooms. The hallways smell great and everything in general smells very nice. I would definitely recommend this place to anybody. They have the best rates and the most friendliest staff you could possibly ask for if you want somewhere comfortable to stay? This is definitely your place"

"Just booked recently at Extended Stay America, Westborough and had a great experience. The staff is so friendly and knowledgeable. Ryan and Christy are excellent and made sure we were comfortable and had everything we needed. This hotel is very pet friendly. Would recommend."

"Staff are friendly for the most part, but that’s where any good ends. The whole building reeks of cigarettes and some other awful smell that I’ve never smelled before. Room smells bad and looks like they do the bare minimum as far as cleaning goes. You can see mold in the bathroom sink. No one ever offered to clean our room during our stay. A dog was left alone all night to bark and howl. ALL NIGHT. From before 11pm to around 10am this dog was barking and howling and no one did a single thing about it. Could not get ahold of anyone from the front desk. I hope that poor dog is able to find a better home with someone who will actually care for them. Young children running around with no parents in sight. Found a giant wad of gum on our door that no one bothered to clean up. We were woken up by construction going on in the room next to us with no heads up that construction would be happening. Police have been called to this place multiple times while we were there. When leaving one day I rounded the front of the building to see 5 police vehicles out front. I did not feel safe staying here at all. Gross, loud, and sketchy place to stay. Also not a “smoke free” property like advertised, there are people smoking right outside all the doors 24/7. Edit: Thanks for the automated response that resolves no issues in any way shape or form! Extended Stay America has stolen enough of our money, we will never stay in one of your hotels ever again. Enjoy your corporate greed because the money from your residents clearly is not being put back into the hotel to improve anything."

"Staff is wonderful to deal with. If issues arise taken care of very quickly. James from Maintenance is wonderful. management. Ryan and Tara are great as well as Krissy. Maria at night is wonderful and I believe her name is Helga is great as well on the few nights that she works never any issues"

"The amenities at extended stay hotels are virtually interchangeable. So you know what to expect. The one X Factor is often the staff of the location you have chosen. In this regard, the extended stay Corporation should be very happy with themselves in their staffing endeavors. They were more than kind, more than helpful, pleasant, and most importantly, not a hindrance in any way. Too often, as a traveling professional, I find that the staff is lacking or even sorely lacking at many establishments. This particular Extended Stay should commend itself for a job well done. And every step of the way the staff was courteous kind and helpful. Sometimes, that alone is worth a million dollars. The pricing is fair and almost always reasonable at this chain of hotels. I'll certainly be back. I hope that corporate does something in the way of reminding their staff that they're doing a great job according to their customers. I wouldn't hesitate to book a room here. Sincerely, KSG"