Pollo Lounge and Grill

"Placed an order thru Uber eats! Has not been the first time that items be missing! Make sure that I added that in my notes! Called the restaurant AND music is so loud that they can’t Hear you and while talking to a girl she hanged up the phone! SO UNPROFESSIONAL! READ CUSTOMERS NOTES!"

"Ordered food through dasher guess someone stole food and they refused to make order again. First time trying to order from this place, sadly afraid to try again due to someone stealing order last time and them refusing . Don’t want to risk it"

"They gave me a “beef patty” with nothing in it aside from what looks to be RAW meat. So unsafe and gross. I order from here quite often but after that.. I don’t think so. Posted the pic to their photos dk that it will stay up"

"I ordered tonight, and the portion of the food for the cost of it is ridiculous. Everything is separate, no plate. I ordered The stew beef and it was like feeding a child. It was like they give me 1 scoop of the beef stew in a small container , this should of been a 5 dollar plate. Even the rice was in a small container. But I was disappointed, I wanted more not to be teased. Not worth money for the amount they give you. Very cheap place. I rather Order from meringue. It may look like a lot in the photos but it definitely wasn’t much."

"Accidentally came across this 4.3 establishment and I am surprised why it is high as it is. Below are all the reasons, why I really think you can save your money and go somewhere else if you are craving Latin American fried Chicken: 1. It’s not fried chicken. See picture. that is not the $16 fried chicken advertised in their menu picture. It’s straight up chicken tenders. And incredibly soggy ones, when I took a bite there and then. I asked the lady who gave me my food to confirm there was no misunderstanding, due to the reason below. She confirmed this is the fried chicken that they sell. I came home and refried them in the air fryer. I might have had better luck with the grilled chicken. 2. Environment and Ambience. I entered the establishment, which had the loudest music, louder than most raves I have been to. I decided then I couldn’t sit here and was going to take my food home. The music also contributed to the negative experience that I had with them since I am not even sure the lady taking my order could hear what I was saying. 3. False advertisement on the fries? They didn’t have fries, they gave me fried plantains. also incredibly soggy. They should be advertised as mashed plantains perhaps. 4. I also order their cheese papusas, which was good so that might be where the 4.3 is coming from. Typically I read bad reviews, and think oh it’s only one person, but if you scroll below you will notice that other people have had pretty consistent bad experiences. I hope the owners do something about it. For starters, actually give fried chicken."