Delivery Express

"I prefer to use a local company such as Delivery Express than the corporate competition, and in the past their service has been fine. Which is why I have given them 3 stars, rather than the 1 star their latest non-delivery warrants. When I placed the order, the estimated delivery time was 45 minutes. After the elapsed 45 minutes, I received a call saying that they had no drivers available, and they had not yet contacted the restaurant (which I suppose was better than having cold food awaiting pick-up). I said that I would pick it up myself, and since they already had the order in the system they offered to place the order with the restaurant, minus the delivery charge and tip. However, when the charge came through, it included delivery and tip. I called to complain politely, they apologized and said of course the additional charges would be refunded. 2 weeks later, I am still waiting. After calling them again, I was offered a credit on my next order. Given the poor service, I'm not sure there will be a next order, so I have again asked for the charge to be refunded (as was originally promised). Apparently the accounts department will now call me in 3-4 days - why do I think this won't happen?"

"My student organization orders from delivery express every Sunday. We call right at 4 when deliver express opens orders, and ask for the food to be delivered at 5:30. 9/10 times the food arrives 30-60 minutes late, despite calling an hour and a half before the requested delivery time. Customer service really leaves something to be desired as well. I know it's not an issue with the restaurants themselves because every time I've ordered from one of the restaurants on my own time, they are punctual. I don't understand how a business that specializes in delivery manages to have their orders late so consistently every time, to the point where it's a running joke within the student group I am involved in."

"Used to be a good service. Now when my food was about an hour late, with no notice, no updates; there were no apologies when I called. The "manager" at Amherst Delivery express had the nerve to try to blame the restaurant for the late delivery - but I had called and confirmed my order had been picked up on time. I recommend restaurants to contract with other delivery services as using this service will reflect poorly on your restaurant (and the food you're trying to deliver) - and they will blame your restaurant."

"Tried Delivery Express again and only because the restaurant I like uses it. It’s been almost an hour and still no food. When I called, they say, “the restaurant is really busy. “They’ve said that same line the three times I’ve use the service. I’ll be talking with the restaurant. Hopefully they’ll be willing to use other services like DoorDash. Second (and last) time using delivery express. Took two hours for delivery both times."

"I love using Delivery Express! Much better than DoorDash or other larger companies (who take advantage of their workers), and I love that they're in multiple Western Mass cities. I've used them dozens of times with zero issues, couldn't be happier!"