Banfield Pet Hospital 213 Hartford Avenue, Bellingham, MA 02019

"This review isn’t meant to talk down the first doctor but to share and shine the light on the second one. In April 2023, we put down our cat of 16 years. We brought her in, went into the room, went over how things will be and had some time before they took her in the back. In summery, she was brought back sedated and was given the medication while being on the table. Today we brought our second cat in, of 5 years, who was also being euthanized. We went in, the tech girl as kind, supportive and informative. She respected our wishes. She gave us time and came back in to take her, but this is where the light shine comes in. After we thought it would be, her coming back in sedated, no, the tech and doctor came in and not only gave us the choice for more time, she brought her back in completely herself. She wasn’t sedated it. My partner and I cried with the chance to see her return herself, given additional opportunity to say goodbye. Once we were ready, the doctor was informative and gave me the option to hold her or lay her down. Our cat was in our arms when she was given the sedative AND the other medication to put her asleep. Again this isn’t meant to talk down one doctor, it’s to share our experience today. I don’t want to share names as I’m not sure if it’s appropriate, but my doctor today, TRULY allowed us the time to say goodbye comfortably for our cat and us. It was as peaceful and warm as it could be. If I could drop everything and 100% take my pets to the doctor today, I would. The experiences were day and night, and I’m truly so fulfilled on how our doctor helped us say goodbye today. And although I don’t want to give names, I hope our doctor knows how much we appreciated her today. This 5 star isn’t for the hospital itself- every visit is truly a gamble. This 5 stars goes to the tech and doctor today. And to the ones who also truly make those visits good. If asked, I’d love to give the names but 5 stars to them. Thank you so much for allowing us to say goodbye peacefully today. I wish I had this with my first pets goodbye. I hope the other doctors can learn and grow from the one I had today."

"Rude employees and a careless doctor. No one in that office communicated with each other and it made the entire experience very frustrating. The front staff were all sick and only one was wearing a mask. My concerns were not addressed and when I asked for one test they said I needed another; I had to reassert myself on what was needed and the girl at the counter just rolled her eyes at me. When I went to pick my cat up, the results of the test were not in to give me a print out, even though I had been called hours prior to give me the results of said test. Other family members have had horrible experiences with this location, including a doctor not showing up for an end of life appointment in which the dog was in excruciating pain from cancer. Disgusting and horrible stuff; it’s disheartening to see that a company I’ve had no problem with has a location that has this horrible of standards"

"Went to my dogs booster shot visit after my visit there 3 weeks ago. Arrived at 210pm for a 215pm visit. Nobody at the front desk until 225pm with several people waiting. I'm second in line and finally get to check in. They ask my name I tell them and they say you are not on your dog's account. I said I was just here 3 weeks ago! Sorry. They had to call my wife to verify me, ok I'm legit. I check in and sit and wait while they bring back a dog that arrived after us. And that preferred customer dog, not there for emergency, pooped on the floor. Nice.Then they call us and check us in again. Then when dog gets the shot, and we get to pay, they ask if I need more heartworm flea tick meds.Are you kidding me? Do you have a computer system? I just bought a 6 months supply 3 weeks ago. There over an hour for a 5 minute shot. Really pathetic"

"Best FRIENDLIEST STAFF & I love how easy it is to get an appointment. Dr Davis. Is so thorough and Jillian always remembers my dog"

"Love the staff here! Everyone is so kind and loving to my three pups. They always listen and try to find a solution to all my pups needs!"