Vero Apartments

"Vero apartments was doing great until recently. Maintenance was great, office staff was unfriendly (except for the property manager) but it’s ok. I don’t have to deal with them often. Neighborhood- also not great but that’s fine. Recently, my renters insurance renewed. It renewed for the same date it started. After going back and forth with Vero as they attempted to make me hold a renters insurance policy of 200,000 over what is stated in my lease, and said if I didn’t they would charge me additional fees, I am considerably less happy here. They proceeded to charge me citing that my policy was not in effect for 8 days… the renewal date was the same as the end date on the original policy… I am just tired of fighting the office staff so I will just pay the charge. The time and energy isn’t worth it when I have to point out basic information such as what my lease states to them to keep from extra charges. The office staff also has “held” packages before and threatened to return them while I am off on vacation even though I explained the situation and when I would be back (never saw the package again). Overall, apartment management should do better. I’ve leased with different companies before for multiple years and have never had an issue with office staff and incurring extra fees. The only reason I am giving 2 stars is their maintenance manager is amazing. He is Super friendly and helpful and their property manager is a genuinely nice-seeming person. As I am still living here when writing this review, I guess we will see if there is any retaliation to this from management. If so, well, I will be sure to write another review to let everyone know."

"I have had a wonderful experience getting here and being here. Whenever I came to the office or called, each person was so kind to help me along the way as I was learning things for the first time. Kai gave me my tour and allowed me to ask all my question, did not rush me, and really made the experience very calm and took it step by step. In the end, I did the move in process with her which was a very nice full circle. Ariana has answered many of my phone calls and questions in person and is very attentive, sincere, and intentional with her help. Marcus went above and beyond to help me on a weekend (when maintenance was not available) with a noise and heat issue I was having that I would not be able to sleep through, as well as with an internet concern. Jaqui was very thorough with the move in process answering countless back and forth emails. Another manager Carley (I think) gave really genuine and supportive advice on my move in day that helped me be at ease and feel better about my decision. Leo has answered endless questions via phone call and in person about various things and is always a positive and friendly energy. I am overwhelmed by the patience and kindness of everyone and I am very grateful."

"I've been living in this apartment complex for one year now, and I can't help but express my disappointment and frustration regarding the ongoing issue of package thefts. It's incredibly disheartening to have my packages stolen not just once, but multiple times. I hope the management takes these concerns seriously and takes proactive steps for its residents to receive their packages without constant worry. I look forward to seeing improvements in this area. In the meantime, I advise potential residents to think twice before moving in if package security is a priority for you :("

"Horrible management. All the high rates are from people just moved in, because they are only nice to people when they want them to move in. But as soon as you sign the lease, the table has turned. They are not reachable. They were charging us extra because their own mistakes and ignored our email. After I kept going to the office for a month, they finally admitted they messed up. And after we move out, they charging us for cleaning fee and carpet replacement even the unit is clean which a lot of other tenants received. And sell the bill to factoring company without any notification, or file claim to insurance company. We tried to communicate but they never reply after we sent over the video we took showing the apartment is clean with normal wear and tear."

"What I love about Vero apartment are the management and employees. If there is ever anything wrong or broken it’s fixed within hours after submitting a request. I love the safety of the mail room, and parking garage. I own a dog and the dog amenities are a must! I also own a bird and I’m so thankful that Vero is truly pet-friendly and not just dog and cat friendly. The location is good, a five-minute walk gets you to two different kinds of transportation and a 6-minute walk gets you to another transportation and a huge grocery store, you’ll also be in the parking lot of places to eat, coffee shops, and places to shop. I have recommended this place to all my friends and coworkers who are looking for a new place and I will continue to do so!"