MOXIE SALON,

691 Belmont Street, Belmont, MA 02478

"Absolutely amazing transformation from blonde to strawberry blonde."

"I've been going to Kerry for a decade now and she's phenomenal. I always love my cut and color and I trust her 100% I'm ready to shake things up and try something different. I've never been disappointed. I always laugh a ton when I'm there. Kerry has a single-chair salon and I know she used to work in health care, so I have felt 100% safe visiting post-Covid — in fact, her salon is one of the only places I've been since the pandemic began. I've sent a bunch of friends to Kerry as well and each of them has become a client."

"BUYER BEWARE!! I have been going to Moxie for 3 years. Every 11 weeks, like clockwork, I get a foil and cut. Even though Kerry is the owner I still tip. So after approximately 14 visits (of around $200 per visit) I made a fatal mistake. I screwed up my calendar and missed my appointment. Kerry called and left me a message. I called right back. I called back 2 more times. Due to the timing it’s also my birthday. I found out my MIL called and left FIVE messages (trying to buy me a gift certificate.) KERRY NEVER CALLED BACK ONCE. I drove to the shop to see if it was open and she was ok! Yep, she’s just ignoring me. She ghosted me because I made 1 mistake in 3 years. Her voicemail message to me was, “You’re never late and it’s 10 minutes past your appointment time ...” So guess what I now know: 1) one strike, you’re out is her unwritten/unspoken policy 2) she won’t even give a courtesy call to explain her unwritten policy (there is nothing on her website and no sign in her shop) One bone of contention I’ve had: - when I first started going to Moxie I got reminder calls - they just stopped and on at least 2 occasions I called the shop to see if my appointment was still scheduled - in today’s digital / social age I get reminders from EVERYONE I deal with (doctor, dentist, Pilates, massage, etc.) Kerry: IF YOU’RE GOING TO BE INTOLERANT OF SCHEDULING MISTAKES then put your money where your mouth is and use a reminder system — I’d have never missed my appointment if I’d received a reminder. And, while I found out the hard way / now have 14 weeks of roots, I’m happy to now see Kerry’s character. I have no interest in giving my business to someone who is intolerant and uncooperative."

"Tried several other places when I retired and no longer worked nearby. No one comes close to Kerry’s style & skill. Now happily drive the distance. Get many compliments on the cut. Feels great too."

"Had a wonderful experience at Moxie. Kerry listens and is so helpful. The best, most natural highlights I've ever had. So happy I found her. Salon is just lovely, so relaxing."