Route 1 Grill House 817 Broadway, Saugus, MA 01906

"Went around 4 pm for food, it was not busy. But the service was very slow. We asked to get kids food first as they were very hungry but it took more than 20 minutes to get the simple order of Mac n cheese and chicken tenders even after mentioning to get it as soon as it is done. The kitchen lost the adults order, and we had to reorder again. Food was delicious (Fish Tacos was awesome), grilled haddock was good too. 5 Strats for food, but 3 star due to service."

"Over all, food wasn't great, lobster pie lacked flavor. Steak tips were well done ordered medium. Waitress Sabrina was pleasant and knowledgeable. Dessert was good. Won't be back."

"I ordered food for delivery and it was absolutely terrible. The asparagus was almost yellow instead of green, the corn was shriveled and had bits of brown all over it, the bbq chicken was basically just a piece of grilled chicken and the mashed potatoes tasted strange. Very disappointed."

"Just left there without eating. There was no wait which was great....however it took too long to get 2 sandwiches. We got delicious wings and the server was attentive at first. However, our food wasn't coming out even though we were told it would be. All the other tables were eating their meals even when they were seated after us. We paid for our appetizer and soda and left. There was party in the backroom which seemed to be more important. We won't be back."

"I have had four different events at Route One Grill House and I can’t say enough about them! Every single person, (managers, bartenders, wait staff, hosts), I’ve encountered there has been professional, knowledgeable, and an absolute pleasure to work with! The food is always spot on and a great value. The atmosphere is so fun and relaxing. It is my go to place."