Ulta Beauty

"I typically love all Ulta locations and have been a loyal customer for several years after Sephora just wasn't fulfilling my beauty shopping experience needs or wants, and I shop at Seekonk most often as I live nearby and worked a few stores down for awhile. A few days ago I had the worst experience I've ever had at a place I love and typically have great interactions with. It made me cut my shopping short, which sucks even more than just being made uncomfortable because I didn't get everything needed. I was nearly done and what clearly was an employee without any identification on followed me sooo closely down the aisle, watching me in a pretty obvious way. I've worked retail, she could have greeted me (I doubt she was specifically a loss prevention officer, when I was at the registers she went up to the cashiers and was talking about a display then casually talking). Instead I felt sort of harassed for no real reason, I wasn't doing anything suspicious. It makes me super bummed because one of the reasons I love Ulta is how friendly and helpful everyone usually is. Review shoplifter behavior with the staff!! Not cool to alienate people."

"I was doing a complicated return, and also purchased some things, and I was happily accommodated by Jo-Ann. She was extremely patient, understanding, and overall had a very calm but joyful demeanor unlike most of the employees at this establishment. She’s a keeper!"

"I have never written a review before in my LIFE… until I went to this Ulta! Last week I decided I would go to this store to splurge on overpriced hair and makeup products… hundreds of dollars worth… and the workers were goofing off. One even got into my personal space and didn’t even apologize. Very rude! I was NOT pleased! I thought about speaking to a manager but I decided not to. I figured they were probably one of these goof balls. Honestly the workers there are terrible and if I were their manager half of them would be GONE. They don’t take their job as seriously as the girls at Sephora. Sephora is very professional! I know labor is expensive right now but is it really that hard to find good employees? The manger at this location probably encourages this buffoonery. If anyone is the managers boss I would fire and hire a new manager immediately! Someone that is there to actually manage and run a successful business. I don’t think I’ll ever set foot in this establishment as long as I live. From now on I’ll be next door at the Kohls Sephora the next time I decide to buy some overpriced lipgloss to soothe my dying soul."

"Usually there is only one register open and staff and manager never seem to be aware of promotions or coupons and their exclusions. Product knowledge is minimal. And as an esthetician I’ve heard some pretty unsafe skin care advice given by sales associates to customers on more than one occasion. It’s worth it to drive to the Middletown store for an overall better experience."