CVS 3 Woodside Avenue, Winthrop, MA 02152

"It’s a very busy pharmacy. CVS is a huge company, so why not employ two pharmacists?"

"I believe this is the third or 4th time I’ve been to the CVS on WoodBridge Street in Winthrop,Ma. Truthfully, I have to say that this store put a great team together! This is the first time I’ve been to a CVS where the coupons and discounts were all applied ….and….. applied correctly, very important to a senior citizen, especially when paying $10 for a Carepass each month ! ( I don’t think there should be a charge for the Carepass….. it is sort of like charging for parking at a Casino). I was impressed that the employees, including the manager were all professional and helpful. However, I was most impressed by a student named Julian. He would be an asset to any store location, or hospital when he gets his pharmacy degree. Julian is the role model of customer service… knowledgeable, friendly, smiling, efficient and helpful. Personality plus ….& I’m not exaggerating. I have taken the time to write this review because I’ve been very disappointed in other CVS locations in the last three or four years and have looked for alternatives frequently. However, I will come back to this CVS location given the great impression that they have made on me thus far. Marie"

"Just went into Walgreens expecting to pay full price for our prescriptions because CVS here in Winthrop told us our insurance doesn't cover our meds. Turns out that CVS wasn't running our insurance right. It was coating us hundreds every month. For months. Absolutely disgusting. Costing people with disabilities and medical conditions money they don't need to spend simply because your employees either weren't trained right or didn't care to do their jobs properly."

"This is the only pharmacy in town. There used to be multiple pharmacies, but CVS drove them all out of business. This means that the pharmacists are overworked and stressed out. Considering the billions of medications this pharmacy pumps out yearly, you would think corporate would splurge on some extra employees, and give them all major raises, but no. It’s not this pharmacy’s fault that corporate treats the employees like garbage, but as a result, morale is low, lines are long, and it’s just sad."

"This is hands down the worst pharmacy I have ever been to. The staff doesn’t communicate and frankly it seems like they all hate each other. The techs are so ill informed they struggle to explain things to customers. They take forever to answer the phone. The text/call notifications are delayed. I have been to many pharmacies and this one takes the longest by far to fill a prescription. One tech will tell you something and another will say something totally different. One tech, Jackie, is not the friendliest but she is the only one there who knows what she’s doing. I also wouldn’t be friendly if I was the only competent person at my job. My biggest issue is that The pharmacists are avoidant. Other pharmacies, a pharmacist is always willing to help at the counter and speak with customers. But these ones avoid it like the plague. This is the only pharmacy I’ve ever been to that doesn’t ask “do you have any questions for the pharmacist”. And if you do, the tech just plays messenger. Their miserable teamwork trickles over into the customer service is what it seems like."