CVS

"I’ve never had a problem with the pharmacy staff. They are always nice and take care of the customers. The pharmacy is extremely understaffed, leading to long wait times, meds aren’t ready even after getting a confirmation text, they aren’t ready even after requesting a refill almost 5 days earlier. We are in the process of changing pharmacies."

"My medication has been out of stock every month for the last year which results in a 3 day delay monthly even though they say it will be in stock in 48 hours. Also no matter how long you wait on hold, they will not, under any circumstances, answer the phone in the pharmacy. This used to be a great CVS but has quickly turner into the worst pharmacy ever."

"I agree that the lines at the pharmacy are long and it takes a bit of time to get to the front of it but I wanted to share the experience I had this week that will help keep me patient when I find myself in long lines.. As I patiently waited in line, I could hear the young man behind the counter taking his time with each of the customers and giving them his full attention and dedication to their questions. When it was my turn, he took the extra steps to find out why my 86-year old father’s inhaler was $493! Ultimately, it’s because insurance wouldn’t cover it but he gave me suggestions and alternatives to get a lower price. So I guess my point here is, his service and especially his kindness was worth the wait. Thank you."

"This review is for the pharmacy. In my lifetime, I have used CVS pharmacies all over the United States and I’ve always had good if not exceptional experiences using CVS pharmacies. This one has shockingly poor customer service. I don’t know if the root cause is inadequate staffing or if it’s some thing with their procedures that is different from other locations but I never receive text messages that my prescription is ready for pick up. If anything, I’ll receive a text message that they’re processing my prescription and that they’ll text me when it’s ready but they never do. When I check the CVS app, it says my prescription is being processed infinitely. At this location I’ve even had prescriptions expire that they never filled. It’s like they receive scripts and then they’re put in a drawer and never looked at again. I called this evening around 5:30pm and no one picked up after over 30 minutes so I had to hang up then I called back and was on hold for 46 minutes and still nobody answered."

"My family has been using this pharmacy for years and never really had a negative experience until the past 6 months or so. We get texts that prescriptions are ready only to find out that they aren’t when we arrive at the pharmacy. It’s happened to me a few times as well as my husband. Today it happened again after calling 3x to get it filled. Notified that rx was ready. Nope. He’s sitting there now waiting for it yo be filled."