Winter Hill Veterinary Clinic

"The rudeness that I encountered from this place is just so unprofessional and uncalled for. I just received a letter on the vet's policies, notifying me of being more than 5 minutes late. This is true, I didn't know that my previous appointment would run later than it did. I literally RAN all the way from Assembly Row to my home to pick up my cat, inducing my asthma along the way. Instead of being understanding about the circumstances and just leaving it at a rescheduled appointment, the vet manager accused me of "disrespectful behavior", in their words. Also, my cat is very distressed when he's in his crate. He will beat on it multiple times so I try to at least let him poke his head out and see where he is when he's inside so he feels more in-control of the situation. He didn't leave the crate when I was there, with the exception of one visit, which the doctor did not seem to have an issue with. Once again, the vet manager accused this of being "disrespectful behavior." The lack of empathy shows. I wouldn't be as upset if the letter was like "Just an FYI, we understanding things happen but..." or a fair conversation where we would respectfully hear out each other's reasonings and point-of-views, but the manager chose to insinuate that I was the one completely at fault. Do better."

"They have cared for my cats since 2000. I was sad when the prior vet retired but they have done well by Emmy. She just had extensive dental work and extractions and the vet was very communicative and caring."

"We had an awesome experience at Winter Hill Vet clinic for our Bernese Mountain Dog puppy. Dr Kasia and all the staff are incredibly compassionate, knowledgeable, and caring. They answered all my questions and helped ease some of my anxiety as a first-time puppy parent. Highly recommend!"

"Very nice people. The bill came to $500 for a first time visit with our elderly cat. I recommend asking about pricing upfront as we paid a high lab fee ($350.). However, a great vet and staff."

"I knew I was going to like this place when I first spoke with Lillie, at the front desk, over the phone. She not only helped me set up my first appointment for my kitten, but talked me through all the steps I needed to take prior to picking him up. I’m sure I asked her a million questions and she was very patient and informative. Such a sweet person. I saw Dr. Peabody, who was equally as informative. She was very thorough in her check-up and offered lots of tips for someone with their first pet. She made my kitten feel very comfortable and calm during the exam, and I know that is rare. I would highly recommend coming here if you want to make sure your pet is receiving high quality treatment from people who really care."