V-Care Pharmacy of NH

"Horrible Customer Service! I have three people in my family that saw a Dr and needed scripts in the past couple days. I got a text message and called to find out what it was about and for who. It is intimidating these days to just give information out with all the scams. A man with a very thick accent asked my name and birthday. I gave my first name and last...he said he didn't have anything for me. Give me another name. I said do you know which Drs you work with? I was going to ask another question with the Dr's names but didn't get a chance because he hung up on me. I called one of our Drs back and found out it was them. I called the V Pharmacy of NH back. The same person answered. I said Hi I was talking to you earlier and believe you hung up on me. He said you didn't want to give me any information so yes I hung up. As I tried to tell him Yes, I did give you information. He continued to talk over me. I said I was asking a question. He proceeded to tell me that they have 800 calls a day and he doesn't know me. I said so that's how you treat your customers? The whole time talking over me as I talked. He then said give me your information. I said there's no sorry? He said no. No sorry. I will NOT purchase from this company. I'm calling the Dr. back to get the script sent somewhere else. I would give ZERO Stars if possible! HORRIBLE customer service. Who treats people this way?! Their reply doesn't make sense as I DID give the first and last name when asked and I said that in my review. When I asked them a question they hung up on me before I could ask a follow up. I was trying to find out if they worked with my Dr. then I could determine who's prescription it was for. My daughter had eye surgery Saturday and needed follow up, my mom was diagnosed with skin cancer yesterday and I needed a script as well. They also say in their reply: "instead of using lousy words and comments on pharmacy employees, humble request to keep you conversation limited to business in order to get professional services." Your employees are your business. If your employees cannot treat their customers with respect and professional then future customers should know that. Hence why I shared this review in the first place. HORRIBLE WAY TO TREAT A CUSTOMER. Try kindness and talking to your customers not over them or not hanging up on them when they ask a question."

"I have never been happier with a pharmacy than I am with V-Care. The pharmacist and staff are excellent, and practice a very patient-centered model of care and service. I'll never have prescriptions sent elsewhere. I can't recommend V-Care highly enough."

"The V-care employee did their best searching the best deal of my prescription. As the result, they saved $90 for me. Very friendly business."

"I am a physician in Bedford NH, I have heard from my patients who had so many good things to tell me about the pharmacist and the staff. I have had interaction with the pharmacist on several occasions and he was quite cordial and willing to help my patients beyond my expectations. I wish him best wishes and hope he will continue to help the local customers."

"The best small local pharmacy in the area. Please support small Local businesses! They always answer the phone, So much more personal and better than CVS or other big pharmacies. fast, professional friendly service. I love going here- they always go above and beyond to help me. So much better than the big corporate pharmacies. GO HERE! You won’t be disappointed."