Creature Comforts 195 State Road, Kittery, ME 03904

"They trimmed my ferrets nails. She was in and out within a couple of minutes."

"As a part time groomer at Creature Comforts the post regarding the dog going without water is distressing. More distressing is a false review. Upon looking at the posters information, the poster has not brought a dog to Creature Comforts in over 2 years and never had the pet been here for grooming. I want to ensure that all the pets in for grooming are offered water at regular intervals as well as taken out to relieve themselves. Grooming animals will generally take a little water while here but not to the volume that they would when resting around their own home. The pets are going to act a little differently when out of their own environment as is normal. The staff does their best to ensure all pets are comfortable and shown compassion while here. This is why many of our staff members have been here for 10, 15, and 20 or more years.... as I have."

"This is in response to Robert post. Roberts wife was hired to to be our Kennel Manager, I hired her to help me fix many of the problems that we were having due to our building age and facility limitations. She was to help us to take our 1980's Kennel into this day and age where the focus is pets being family members not just animals. In the 70's and 80's that was not the case; our kennel was built to house pets at a reasonable cost, keep them safe, warm, fed, and well cared for until their family's returned from vacation. Now a days some people may want more luxury, and frills in their boarding experience then just kennels and that's ok. Over the years we have found that not everyone wants to, or is able to pay for what that type of experience would cost us in renovations. We will always be limited by our footprint, and potentially by our building, but the quality and compassion of my kennel staff and the veterinary staff who care for each of your family members while they stay with us is, and will always be, the best your furry kid could ask for. We love seeing each dog and cat that board with us, many come every week, we know them by name, and they stay for long periods of time. Our facility is old, but it is clean, warm, dry, and your pets are very well cared for. I can not apologize for that, but I am sorry that Roberts wife felt so bad while she was here."

"My dog went there to be groomed...he was HEAVILY panting when I picked him up...he headed STRAIGHT to the water dish when he came home. NEEDLESS to say, they WITHHELD WATER from my dog for HOURS. TOO CHEAP to supply water but NEVER TOO GREEDY to CHARGE a SHITLOAD of $$$$."

"My wife worked at Creature Comforts for several months...or as long as she could take it. She came home crying and upset on a regular basis due to the way the animals were housed and treated at Kittery Animal Hospital/Creature Comforts. The condition of the facility is very dirty, outdated and poorly maintained, resulting in inhumane conditions for the animals boarded there. The regular staff are complacent (at best). Very sad indeed."