The Inn at Scituate Harbor 7 Beaver Dam Road, Scituate, MA 02066

"The room was very attractive, newly renovated, and spotlessly clean. But I was surprised there wasn't a coffee maker in the room. Before you can get a coffee in the morning, you have to get dressed to go to the lobby. That's crazy. Also, the breakfast is pretty skimpy. Yogurt and an orange were fine, but the only pastry was a strange pistachio muffin wrapped in plastic. It wasn't very good. And no toaster to warm it. And there was limited seating without individual tables to sit at. The few armchairs were occupied. So we had to carry everything back to our room. The staff was very pleasant. The room was nice and very clean. But the bed was hard, the towels were limited and the ceiling soundproofing wasn't great. Overall, not the luxury experience I expected for $300 a night. (I paid a holiday rate.) I had mixed feelings about the whole experience."

"A wonderful place to stay, great views! Came in for a wedding and this inn was recommended and did not disappoint!"

"Clean comfortable rooms, nice staff, awesome view of Scituate Harbor. Too bad they don't open their bar/restaurant."

"A caveat for this review: our party did not actually stay at the location due to a truly awful cancellation policy. We were traveling to the area with family for a wedding. We were really looking forward to this hotel, and had hoped to make this a place we return. However, a day before our trip we were alerted that because of a serious emergency, the wedding was called off. We immediately contacted the hotel (it was a weekend, and the representative who answered the call said they couldn't do anything about this until their manager returned on Monday and to call back then.) I called again to ask if there was any possibility of even getting 50% of the reservation back (we had booked two rooms), or even a voucher for a future stay. We were declined and then were told "If you're not going to come, you should just cancel your reservation, or you may incur a fee." So, of course, when I finalized that my party would not be traveling to a cancelled wedding, I called the location back (this was about 24 hours prior to our reservation starting), and called to cancel the reservation. The representative I spoke with at this time was extremely curt-- almost as if they just wanted me off the phone as soon as possible, so they could try and rebook the two rooms in addition to getting our payment for the two rooms. I called back again today (Monday), and spoke -- to what I was assuming-- was the manager. Again, very curt, extremely rude on the phone, with no real compassion for the situation. What I found interesting was that I did ask why I needed to cancel- and if the room was in fact rebooked-- and they did not answer the question. Overall, I try to go with my gut and unfortunately, from the time we booked this, I could tell it was going to be difficult to deal with the management. I feel disappointed in how things came out, in addition to mourning a tremendous tragedy in my family. Unfortunately, I would steer clear of this place if you have other options. ---- Addendum following the response from the Inn: First, I am just taken aback by the cheeky response. The accusation that “I literally interacted personally with [your] Inn for the first time on Saturday, is grossly inaccurate. I called your inn on June 16th to request a cot be put in the room. After speaking with someone on your staff which I believe was the manager, it was told to me that I would need to purchase an additional room because there were four people in the party. I did purchase another room at that time. Thus, I have a receipt emailed to me to show that I purchased an additional room (after interacting with your inn—if you consider by phone, personally—on June 16th. Second, I don’t know what you are referring that I never mentioned a family tragedy— when I first called on June 24th at 12:53pm (PST) (3:53pm [EST]), I did say to the staff member (I believe it was Delsey, apologies for the spelling), the line “I apologize if I start crying, this is just shocking and extremely distressing for me and my family.” Perhaps, I did not use the word “tragedy” in this initial correspondence, but after fully explaining the circumstances to the staff, any rational person could equate it to a tragedy for all parties involved. Third, I did ask if the room was rebooked and if I would get charged a no-show fee. I have no additional proof to provide, other than if you want to provide an audio recording of the phone call. Lastly, “seasoned” travelers can also recognize when a business has zero empathy and how one responds to comments and critiques to their business. That’s the part where you are again incorrect. I am "mad" because of how I was treated. It seems your management has a fundamental problem with how to treat clients and patrons—that is, with kindness, understanding, and a sense of human decency and compassion."

"Stayed there in the past. Nice view, and charming spot, Staff was just, ok . However, it is noisy, room to room, and traffic noise. No sound insulation in this old house. Good for them if they can fill it up at $400+. It's more like a $250 room."