CVS 1145 Kempton Street, New Bedford, MA 02740

"I’ve Been On The Phone Waiting For Someone To Answer For an Hour & 45 Minutes Now. Still No One. Even Though I’ve Been There In Person & Watched Them Ignore The Phones. This Isn’t The Only Thing I’ve Gone 7 days Without Vital Prescriptions Because They Didn't Have A Delivery & That’s Happened Every Month That I’ve Tried To Fill My Prescriptions. I Wait In Line In store & In Drive Thru Sometimes 2 Hours Just For Them To Say They Dont Have My Meds In Stock & Then It Takes days For A Delivery. CVS Is The Most Incompetent Pharmacy Ever. But This Is The Worst One By Far."

"The particular prescription that I needed yesterday is on automatic refill at the Kempton Street CVS. I called to check if it's ready (just to be on the safe side) and the machine said it's "in process" which is concerning because sometimes that means they are out of a particular medication so I figured that I better call. I get through to a clerk who said they give precedence to people waiting in store and that they were so backed up that they were not filling auto refill medications. I told her that I'd be right there. I come in, wait 20 minutes in line, get to the front where she says it's not filled but she will put me in priority which should "only" take 25 minutes to a half hour. The last time that I had called in a prescription (not a medication that I had on auto refill) I gave over 24 hours notice, when I came in it wasn't filled and they asked me to wait in the waiting area. Instead of calling my name to the area where I was instructed to sit in, I can only assume they did a general call out from the dispensing area. After about 45 minutes I finally went up to ask and it was indeed ready, so because of this reason I chose to stand beside the area where the clerk was so I wouldn't miss them calling my name. It appeared to only be 3 people on and I overheard the clerk comment to another customer who mentioned seeing only 3 people that they ALWAYS cut back on the number of clerks at 3:30. That's insane. So, today I transferred all my prescriptions out of there and replaced them on Mychart. It's not the clerk or the pharmacists fault at all."

"It takes DAYS to fill my 7 year olds asthma medication. I always try to call before I head over and have to wait with 2 small children for them to fill the prescriptions but I end up on hold for 20-45 minutes to get hung up on. Tried to change to another CVS pharmacy and they won’t answer the phone either."

"Overheard the people working at the pharmacy making fun of costumers. They also were imitating and mocking people who they have to fill prescriptions for. I was in absolute shock. When they saw me It didn't even phase them. They didn't even care that someone saw and heard what they were saying. They had absolutely no shame. Absolutely terrible. I will NEVER come to this CVS for anything. No wonder why this store has such BAD REVIEWS. If I could give negative 10 stars I would."

"Hire sales associates like Donna on Kempton St in New Bedford. She was one of the nicest and most patient people I have ever dealt with in any retail service. She saw me come up with my 5 carts of times and looked at me and told me that we will get through this together and not to stress. Before I could stress when other customers commented on my size of purchase, she graciously offered that I was there purchasing items for a good cause. The computer system however was not very cooperative, and we ended up having to delete the whole order and started from scratch which caused me some stress, but she was not bothered at all. She jumped right back into it with ease!"