Holiday Inn & Suites Boston-Peabody, an IHG Hotel
1 Newbury Street, Peabody, Massachusetts, United States
About the Holiday Inn & Suites Boston-Peabody, an IHG Hotel
Holiday Inn & Suites Boston-Peabody, an IHG Hotel, is a modern and comfortable lodging option located at 1 Newbury Street in the charming city of Peabody, Massachusetts. This hotel offers a range of amenities including spacious rooms and suites, a fitness center, a swimming pool, and a delicious on-site restaurant. Whether you are visiting for business or leisure, Holiday Inn & Suites Boston-Peabody provides a convenient and welcoming atmosphere for all guests. With its convenient location near Boston and other area attractions, this hotel is the perfect choice for your next stay in the United States.
Photos of Holiday Inn & Suites Boston-Peabody, an IHG Hotel
1 Newbury St, Peabody, MA 01960, United States
Reviews of Holiday Inn & Suites Boston-Peabody, an IHG Hotel
"We booked 3 months ago for the upcoming April Boston marathon, they must have found higher ticket price, called us to day saying they are fully booked and where booting us. Do not trust this hotel. They are scalpers."
"Worst experience ever. We went through 3 rooms. 1st room smelt like old ramen to the point we got sick (457) Went for a room change- got a room with blood on the sheets (422). Went back and got a new room- bed bugs (158) They wanted to charge us and I flipped out and got our money back. Never again. A lot of sketchy people and door handles broken. It was a terrible experience. We did name the bed bug- Billy. Was probably the cleanest thing in the hotel. While we had a 2 night reservation we left and went to Hampton up the road- so much better."
"We had to book last minute and didn’t get to see the place . When we drove up I was afraid to get out of the car. There were crackheads outside and people living in the parking lot. I would never ever let my kids stay there. I was afraid of human trafficking, that’s how sketch. We didn’t even go in. I was afraid for our lives. We scooted out of that lot real quick. We stayed up the road a bit instead. So much better. We tried to cancel because we booked it 10 minutes before we arrived but they refused to refund us. Figures. They’re obviously desperate for the cash. What a horrible experience. Stay at another hotel. I’ll never stay at another Holiday inn. I travel a lot and I have a lot of friends that travel and go up that way and we’ve put the word out to avoid it at all costs. Do not stay here!"
"My recent stay at the Holiday Inn was nothing short of a nightmare, and I feel compelled to share my experience. Having frequented this establishment for the past six years, I have witnessed a decline in the quality of service. However, my most recent visit crossed the line from disappointment to outright horror. Upon checking into my room, I was met with a sight that left me speechless – drug needles, prominently placed within the box spring and comforter . Shocked and horrified, I immediately reported this to the front desk, expecting a swift and empathetic response from the management. Unfortunately, what followed was a series of baffling dismissals and a complete lack of accountability. The front desk staff offered me nothing more than breakfast coupons as compensation for my traumatic experience. It's worth noting that these coupons were utterly useless to me due to the breakfast hours, which did not align with my schedule. Repeatedly, I was told that management would contact me to address the issue and offer a formal apology. However, days passed, and I received no communication. It became clear that the local management had no intention of rectifying the situation. Frustrated and feeling ignored, I decided to escalate the matter to the corporate level. Only after contacting Corporate did I finally receive a response. While I appreciated their intervention, it was disappointing to see that it required such drastic measures to garner the attention that any customer in my position should have received from the start. This experience has left me appalled at the Holiday Inn's apparent lack of concern for the well-being and satisfaction of their long-time patrons. As someone who has visited this establishment regularly, I never expected to be treated with such blatant disregard. My advice to potential guests is simple: read the reviews and take them seriously. The Holiday Inn I once knew and enjoyed has clearly undergone a significant decline in service quality. Based on my recent encounter, it's clear that management seems to prioritize cost-cutting measures and dismissive attitudes over customer satisfaction and safety. In conclusion, my recent stay at the Holiday Inn was an utterly shocking and horrifying experience, marred by the discovery of drug needles in my bed, dismissive staff, and an unhelpful management team. It is with a heavy heart that I say my once-loyal patronage has come to an end, and I strongly urge others to consider the state of this establishment before making their own reservations."
"The staff here are probably the best part. They’re friendly, kind, and very approachable! This especially includes the housekeeping staff who brought us extra towels. The night manager who was training was also very sweet and helpful. We reported a few things that she took note of. The rooms were clean. When we arrived, the thermostat was at 60- not sure if that’s normal. There are some channels that don’t work on the television, but that’s really minimal otherwise. I’d stay here again!"
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