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Quality Inn
1150 Riverdale Street, West Springfield, Massachusetts, United States
About the Quality Inn
Quality Inn is a comfortable and affordable lodging option located at 1150 Riverdale Street in West Springfield, Massachusetts. With a convenient location near popular attractions and amenities, Quality Inn offers guests a pleasant stay with cozy rooms, complimentary breakfast, and friendly service. Whether you are traveling for business or leisure, Quality Inn provides a welcoming atmosphere for all guests to enjoy. Book your stay at Quality Inn for a relaxing and enjoyable experience in West Springfield.
Photos of Quality Inn
1150 Riverdale St, West Springfield, MA 01089, United States
Reviews of Quality Inn
"2/2/24 My boyfriend destroyed the room while I was not there . Left at 9am returned around midnight to a destroyed room. Immediately went to front desk to report damages and file a report: the representative of quality inn said there was nothing to do that I would be liable . Said it was domestic and call the police . I explained I was reporting the damage of hotel property: asked if there was any process to report an incident. There isn’t apparently they did but an extra hold on my card that night for being honest. No one came to take pictures or do a walk through to see what I saw when I walked through when I reported it or call the police for destruction of hotel policy. Take statement from me of what happened. There is no supervisor or manager on site . I have to wait till Monday apparently. The hotel was full booked so my options we check out or stay . If this was domestic issue the lack of concern for safety of guest is astounding. At the very least the front desk of taking his name and asking what he looks like and deactivating the room keys should be the bare minimum. That was not even attempted. I went to the front desk at check out to ask for copies of pictures they would take and ask about long they kept video. Also asked to leave my phone and email as they didn’t bother to confirm my information. I will be filling a police report and request video and key access and calling corporate. Do not stay here!"
"Right off the highway - looks suspicious from outside, but clean and well kept inside with polite and friendly staff, well stocked rooms, and a decent breakfast spread. Safe area. For the price I was pleasantly surprised the whole trip. Will probably book again if I'm in the area!"
"We arrived in the area and used Google to find a hotel. The first one we went to wanted $75 per pet (more than humans). We are hauling a 30 foot trailer so parking is paramount. I called a quality inn and spoke to the most helpful woman, she went above AND beyond to help me. It turned out the hotel, I thought I was booking, wasn't the one she worked at. We regrouped, I called her back. She gave us impeccable directions and we arrived to meet the most receptive, helpful, and personable people. The room was perfect for our needs, the king sized bed was super comfy. Our four legged companions were readily accepted and enjoyed meeting lots of staff. A special shout out to the super friendly gentleman who greeted us at the breakfast buffet. He, obviously, loves his job and it's evident by his demeanor and his involvement with the patrons, who were enjoying his company, and the delicious food (the best, provided, breakfast buffet I've had). We are "people" people and any 'deficiencies' in the hotel, while upgrades are happening, were completely minimized by the welcoming atmosphere and the friendliness of the folks we met. We will definitely stop on our way back from our destination. Thanks Catherine and staff!!!! Miriam and entourage"
"Interior corridors. Carpeted floors. Decent-sized room with comfortable bed. Fairly quiet considering it's right by I-91. The hot breakfast has sausage, hash browns, and the usual continental items. Can be hard to get out of: you have to do a U-turn to get back to I-91. 99 and Friendly's are walkable. Reasonably priced all things considered. I had a great week here and would definitely stay here again."
"We just stayed there for 2 nights while attending the Big E and were very satisfied. Check in was very smooth thanks to Maria who provided excellent customer service. Room was clean, comfortable, and spacious. Morning breakfast was plentiful and the choices were more than expected. We will definitely be back next year."
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