Domino's Pizza 198 Hoosick Street, Troy, NY 12180

"Today I ordered my Pizza at 9:00pm. Didn't get my order for 3hrs and finally it was cancelled at 11:59pm. This is not done. This is not how one runs the business. And these guys purposefully do not pick up their phones when we call them to ask the whereabouts of the order. Worst experience of my life with a food delivery system. I want to sue them. They should stop delivering if they are not capable of doing this. Few days back it happened with my friend as well."

"For anyone wondering why no one picks up the phone when they’re on hold about you asking for your order, the delivery driver told me today that their system is busted and the customer isn’t able to hear the people talking on the other side so they’re forced to hold the line for an extended period of time and then hang up. Regardless there is other methods of communication available such as using a personal cell phone that could tell the customer well ahead of time if their order could be fulfilled and not having to wait until 12-1am to get a notification on a phone saying the order was canceled. My order at the time of me writing this took 3.5 hours from start to finish and thought it would be cancelled again until I saw that it would be fulfilled through the tracker. Food quality as always is great and the delivery driver is super nice and helpful about information regarding the store. Thank you terry for making my food even through all the backlogs and thanks to the delivery driver for always being nice and fistbumping me close to midnight."

"Two hours food was never delivered. Called for refund after sitting on Hold for over a 1/2 an hour and was told. Refund can wait and they hung up on daughter. I will be calling the corporate office and the regional manager. Her account better be refunded this evening. Liberty pizza delivered in a half an hour."

"My friends and i (all of age) were looking forward to a night of drinking and pizza. We ordered our food at 9:16 in the pm, and we waited patiently for terry to make our pizza. One hour goes by. When the second goes by, we begin to call dominos with no response. At this point we are all hangry and wishing for our hand tossed pizza, to no avail. Once midnight hits, our order is cancelled and our money refunded. But at what cost? Dominos has left 6 hungry law abiding citizens with empty stomachs with no heads up. We are never ordering from terry again."