Thriveworks Counseling & Psychiatry Philadelphia

"My problem with this institution, is the bad management, not my therapist per se. There's no costumer service, it's terrible! Seems to me that they couldn't care less about the costumers needs."

"Please please please DO NOT use Thriveworks. Their billing department is a mess and there’s absolutely no communication & they are constantly lying to clients. They charged my credit card hundreds of dollars without notice and did not even attempt to submit a claim to my provided in-network insurance. After at least 5 phone calls with them with different people telling me completely different things, I am still waiting for a refund months later. Not to mention, their cancellation fees are ridiculous for very average services. Please save yourself countless hours on the phone and money you probably will never get back from a billing department who claims to do work they are not doing. This is not how a business who should be helping clients in distress, should run. They do not care about you here"

"Horrible company, very unethical practices, for an example, “one counselor for couples therapy, but using the same counselor for individual therapy“ that’s just one of many examples. Also, the company steals money! That’s right! They force you to give them a debit card or credit card number when you start going for “cancellation fees” and trust me even if you do cancel on time within the 48 hours and you have proof, correspondence through email, that you did cancel they will not give you the money back. They do not get Supervisor’s on the phone. Even after they take money out of your account unauthorized. I horrible company would not recommend to anybody ever!!!"

"I enjoy the calm & safe environment I walked into, and I enjoyed the session that followed even more. I’m glad I found Thriveworks!"

"I love the therapists I worked with, however, the billing practices of Thriveworks are horrible. Somehow my provider was no longer in network, but I was not notified of this change. I spent an hour on the phone yesterday getting this straightened out. It took having a conference call with my insurance and Thriveworks (who transferred the call multiple times) to determine that the provider they had assured me was in network is no longer in network. Previously, they had overcharged my credit card and took weeks to refund the money. They don't seem to treat their therapists very well, which makes me sad. This means that therapists don't stay with the practice, and you as the patient are left to find someone new (who will also leave).The telehealth options are convenient, but plenty of other places offer that service now. Thankfully, thriveworks did stop the practice of charging a "membership fee" because so many people opted out of it (if they do try to charge this fee, there is a waiver form you can request). Save your time and money and go to literally any other mental health practice."