Lilliston Ford Inc Service 833 North Delsea Drive, Vineland, NJ 08360

"Above average all the way. Lilliston’s team picked up my car from work, the driver called me because he was concerned that I had a bag in my car and might need it for work. I was then contacted by the service team to see if I wanted to use my Ford Pass Points towards the service - which covered the full amount. The team kept me updated on the status of my service and my car was returned in a timely manner. I couldn’t have expected better service. Job well done team ⭐️⭐️⭐️⭐️"

"I had pre-ordered a Maverick back in 2022 and it finally arrived at the end of last week. From the beginning Bill Isibil (my sales rep) helped me out to make sure my order went through with no issues. Due to production delays my order kept getting pushed back but Bill always kept me updated. Fast forward to a few days ago when I was ready to pick up my Maverick I had to deal with some issues in which Ford would not honor a price adjustment that they had promised to customers due to the delays. This didn't have anything to do with the dealership but it was more related to the corporate level. During these past few days Bill and his team fought on my behalf to ensure that Ford honored their promise. I can't thank them enough, but especially Bill, because they went out of their way to ensure that I was satisfied with my purchase."

"I was notified by mail that my truck was affected by a recent safety recall. I scheduled to have it taken care of. My 2023 Maverick XLT has 9600 miles on it since delivery in April of 2023. Not only was the recall issue resolved, but the tech also did a multi point safety check which included the tires; alignment; battery; visual and operational brake test and check of all fluid levels. My Service Advisor, Samantha, answered my few questions and told me that I would be contacted when it is time for the next service. And it only took 50 minutes. Setting up the visit was quick and easy; Efficient and caring service technicians and pleasant, welcoming Service staff made today's visit seem to be the norm."

"2nd bad experience from this dealer, never going back. 1992 Ford F350 7.3, needed a retro fit A/C kit. Right under where they were working I now have a ruptured fuel line leak dumping fuel. Of course they said it wasn't their fault and they are not covering the cost. The leak wasn't there 2 days ago, but it is now. They wouldn't know because they didn't do the multi point vehicle inspection like they were supposed to. How do I know, look at my air filter. My air housing was full of oil. All they said was I needed tires. What a joke!!"

"I had my Ford F150 serviced on Saturday afternoon and have to say it went quicker than I had expected. Lynda was very courteous and explained everything to me. She made suggestions on a few things I may consider having done without trying to over sell me. However, when I got home I received a greeting card from Lilliston offering me discount rates for the same service I had just paid full price for an hour earlier. Let’s just say the greeting card wasn’t as warm as you may expect."