Willis Ford, Inc.

"So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later, thousands of dollars later after multiple repairs due to miss diagnosis, the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay thousands more to fix a problem I paid to fix on multiple occasions. In the beginning it was Spark plug wires Than no it’s steering damper problem, No tire balance problem, No it’s a normal vibration, No front axle problem, No transmission service problem flush and drive it. Months and thousands of dollars later the original problem was found to be the torque converter and got so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna and Jay the manager for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Thank you Willis Ford Smyrna and Jay the manager for Horrible service and screwing your customers.  Stay far away from Willis ford"

"Had a minor problem with reinstalling my interior dome lights. Called and was taken in. Something I spent over 20 minutes trying to fix myself, but they solved it in less than 5 minutes. Great communication and care! Highly recommend!"

"Had my vehicle repaired here. Pricey, but they got it fixed and got it done fast. I was tired of going to smaller shops filled with mechanics that don't know what they're doing, only to have to go back for the same problem again and again. Everyone here was very polite and great to deal with. Will definitely be going back."

"This goes out to Rob in the service department. We have had alot of problems with our Ford Focus transmission. If it wasn't for Rob it would have been a real headache. He went above and beyond the normal scope of his job and took the time to explain what he could do to help with the situation. I would recommend the Willis Ford service department solely because of Rob."

"By far one of the best, and most unusual experiences I've ever had when looking at a new vehicle. The lease on my 2020 Explorer was about to expire. While getting a oil change a couple weeks earlier, I spoke with sales rep Frank Lauro. Side note frank has been at Willis Ford for 22 years. I told him what the situation was. I gave him some info on my explorer. He was surprised to hear it only had 14,400 miles on it. He told me as much as he'd like to lease or sell me a new vehicle, he thinks I should consider keeping the one I have! WHAT! something I've never heard a sales rep say. A couple weeks later I stopped in to speak with Frank again. We spent almost 3 hrs talking. We discussed everything. To Lease, purchase, or keep my existing vehicle. He did all the math for all options. We also talked about warrantees. Being on fixed income, he convinced me to keep my 2020 explorer. I can't possibly speak more highly of any sales rep, or a better dealership then Willis Ford. So if your in need of a new or used vehicle, I would strongly encourage you go to Willis Ford, and speak with Frank Lauro Jr."