Shell

"Queenie was amazing! Great customer service and amazing personality!! Had to stop in for a quick trip from Lewes to Christiana for My Dads surgery follow up and she made a very trying time in our lives so much better. She made a quick stop for bathroom and drinks a wonderful experience! Thanks Queenie for brightening up our day."

"Very rude shop owner, I fueled up the car moved it nicely out of the way to let other people use the fuel pump. Went in the store to use the restroom and the lady told me very rude that I cannot use it when I’m not a costumer… so I told her I loved my car. But she became more rude, accusing me from lying. We dropped all our drinks and left. She’s not worth to get any business."

"The worst customer service. My mom and I went to the restroom while my husband was pumping gas outside. My mom went in first and I was waiting to go after her. One of the ladies came over and said we were not allowed to use the restroom unless we buy something. I told her my husband was getting gas outside but she wouldn’t listen. She demanded us to buy something in the store or leave. She was very rude the whole time (literally screaming at my face). When my husband came in, she asked for the receipt to prove that he pumped the gas. We decided to leave at this point. The worst customer service ever. Avoid at all costs."

"We stopped by this gas station during a recent long-distance trip. I have never encountered such a rude person before. Even though I needed to use the restroom, I had to make a purchase while my husband was refueling. To make matters worse, my car had a battery issue at that moment, and being a Sunday, it was so difficult to find a nearby technician. I was so frustrated and even though the other fuel pumps were also not in full use, the lady kept swearing at us for taking up space. Finally I found a technician and could start the engine (it took 1hr). When we saw the technician and the lady joyfully hugging each other, we could tell that they already knew each other well. So, we wondered why too difficult for the lady to contact the technician instead of swearing at us. Am I strange for expecting basic human decency as a customer?"

"Nice gas station located right on 13 in Smyrna, and right across from the Rest Area and entrance to Rte 1. Pumps are clean and property is big. Has a convenience store on-site, as well as American Discount Liquor store. The fuel prices are competitive with other stations in the area. Also has an air compressor and vacuum on-site for tire inflation and car cleaning."