MINI of West Chester Service & Parts

"Efficient dropoff at 7:40 AM. Car ride home and back arranged. Video of mechanic going over the car received. Approved recommendations. Update on the car sent. Invoice paid and car pickup before 5:00 PM. Car had been vacuumed. It was too cold to wash it that day. I appreciated the efficiency and workmanship. The staff was professional and friendly."

"Brought our countryman into Otto’s mini for an oil change and extremely happy with the service. They do an inspection and even include a video of the areas that will need attention the next time it comes in. And to top it off, they washed the car and our floor mats! Amazing team and service!"

"Otto’s Mini Service, specifically our Service Advisor Preston, is just amazing! We’ve had some issues lately with the Turbo. We had the Turbo replaced in August of 2022 and by November, the Turbo went bad. This part was not a genuine part, as my warranty company wanted to force us to use an aftermarket part. Preston went above and beyond to make sure our extended warranty company was held liable to cover what our contract stated it should. Also, ensured we had the car back within a reasonable time, so my son could return to school in time. Preston provided updates, answered questions and empathized with what we were dealing with. It’s such a great feeling knowing that people genuinely care. If you have a Mini, do not take your vehicle to any other service place. Go to Otto’s! Seriously, we took our Mini to a place that “specialized” in Mini’s and ended up with constant oil leaks, bad turbo’s and other issues. I promise Preston and team will not disappoint! Lastly, the Service Manager Joe was also very helpful. He escalated the concerns to the warranty to support Preston. Also, understood where we were with the issues and did what he could to make our experience a good one. Thank you Preston, Joe and Otto’s!"

"I had Several check engine lights on after a DIY Clutch replacement. Mini Otto got me in there fast, had my vehicle repaired within 5 days and completed a 33 point vehicle inspection. I feel the rates were reasonable and they didn't try to add additional expenses or repairs that I didn't need. I also loves the text messaging app to communicate with them. 1st time there and will absolutely use them again. 2010 Mini Cooper S."

"I am generally happy to pay the upcharge at this dealership because the service is so good. Customers get drive out with a loaner Mini, communication is impeccable, they make it seamless and easy. Not. This. Time. No loaners were available—they told me to tow the car in and it would probably be ready in about two days. It took twice as long. I had to rent a car. Sounds as if their fleet has been cut so this may be the future and not a one off too."