Pep Boys

"Great experience at Pep Boys. I brought my SUV in to swap in winter tires. I was able to book my appointment for the next afternoon. I waited in the spartan customer waiting area, and the work was completed in about an hour despite one technician being out sick that day. The technician updated me on the status of my tires and things to watch out for. Though they closed the auto parts part of the business, and the waiting are is kinda rough, the work performed has always been outstanding."

"I used to take my car to my dealership for state inspection. But last year decided to go to Pep Boys as they are much closer. POSITIVE: •At Pep Boys, I always get an appointment when I need it. At the dealership I have to wait almost 3 weeks. •For only a state inspection the dealership always discovers something wrong. I never get out of the dealership for less than $300. Pep Boys, $53.59 •Registration desk is always helpful, polite and cheerful. •While my car is being worked on there is communication via text and texted photos of progress. •One time they even found a tiny dangerous bulge in a tire. NEGATIVE: The waiting area is not the greatest. 4 chairs; magazine table; counter with Keurig Coffee Maker and supplies; receptacles for laptop and other; plus some high cafe tables. But it's right next to the door and in a tire storage area. The magazine table was a total pig sty so I straightened it out while I was waiting. If they had given me a micro fiber cloth, some all purpose Windex and a vacuum cleaner I would have done more, it's that bad. This is the only item preventing me from giving 5 stars. Otherwise I'll be back."

"The service at Pep Boys in West Chester, PA is fantastic! I had my car inspected and days thereafter, my car wouldn't start. I had my car towed to Pep Boys (they offered to absorb the cost of the tow but fortunately, I had a contracted tow service to use). They then replaced my battery which took care of the issue. I then noticed a tail light and head light bulb out. I called them the next day and they squeezed me in on a Saturday and took care of the issue (replaced one bulb and adjusted the second bulb) complementary and on the spot. Great customer service Cody, Anthony & team!!!!"

"Nail in tire Tuesday and Pepboys place my spare on car; had to be at work soon. I left tire w/rim for repair/ replacement, so it would be ready when I came back on Wednesday morning. When i got in, there wasn't a work order, and the rim was just lying in the back. Once they realized the error, they quickly fixed the issue and I was on my way. They were very polite, the store is just tires and repairs."