Mitchell's Auto and Truck Salvage 12441 Whitesville Road, Laurel, DE 19956

"Arrogant and very arrogant people. The ladies that work there, one is the daughter of the owner are very sarcastic. They're hard to talk to. I called them on the phone and they're very sarcastic. They don't practice courtesy and absolutely no patience answering the phone. Impolite, arrogant and no customers satisfaction. Very bad experience. I had a better experience with another auto salvage yard because their workers are polite and respectful. Very disappointing experience very arrogant people."

"I called the week before & they said they had the part i needed but they had to check to make sure. They said they would call me back. I called the next day and they said they still didn’t check. Took them 3 days to even call back but they finally said they had it. So I asked them if they could hold it , they said they couldn’t. So I said alright I’ll be there on Saturday to get it. I call an hour before I was coming to get it, to let them know I was coming to get the part & they said they couldnt pull it until they got payment which is understandable. So I get there and pay and wait for 30 minutes just for them to tell me that they just sold the part to someone else that same day just before I got there. Extremely unprofessional. I’m really upset because I told them several times and even called just before I got there."

"Not many yards will let you in to hunt for parts and/or research. I'm a mechanic and I like to pull parts from a vehicle that I can check out for clues about the possible condition of what I'm getting into, and to help me understand how best to do the work. The staff are reasonable and easy to deal with. Sometimes I go just to see what's new in the inventory."

"Very rude counter person my caller called to ask if I was done getting part I said no not yet and man behind counter in RUDE TONE SAID it's not a 10 minute job ,you should know because you just took starter off before coming here ,I told him yea it took me 20 minutes. First of all no one was angry nor complaing about how long it was taking , to warrant a comment like that from him. Iam a business owner and would never speak to a friendly customer like that,I feel sorry for the employees if they get spoken to in that manner .there are plenty other places to get better service so one should think about that before you bite the hand that feeds you. NEVER AGAIN and had I had more time to spare I would have taken my business elsewhere. The PART WAS FINE NO COMPLAINTS on that but will not use this buisness again or recommend it .."

"Decided to go there after all reading all the positive reviews, must be all from friends and family. They weren't very attentive or courteous...nor did they seem interested in helping me or needing my business. All these ppl saying how helpful they were must have worked with someone that isn't there anymore. I'll take my business elsewhere."