LifeStance Therapists & Psychiatrists Philadelphia

"I would never trust them again with financial information. Keep a record of all your receipts, because they may sell your PAID bills to a collection agency and never contact you back despite repeated messages. I was just sent another bill, over a year after last receiving services. After ruining my credit and refusing to make it right, they still want me to pay them more. The stress of dealing with this company has caused me to be considerably weary of therapy/psychiatry as a whole."

"I genuinely enjoy my psychiatrist. She’s very insightful and has dramatically changed my life. The other facets are pretty meh. However, the billing department is HORRIBLE. How many times do I have to call for an up to date itemized statement? Victoria, the “office manager” is rude. They act like it’s a problem to question what your money is going to???? Why am I paying full amounts for shortened appointments? It’s okay for therapists to show up AN HOUR LATE and I still have to pay full price?? But if I’m late I get charged $70??? Every time I speak to a different agent it’s a different story? Every time I pay off the balance, it magically shoots back up, and I can’t get an itemized statement???? It’s giving shady and weird. If you can’t be bothered while you’re ripping pockets inside out just say that. If it weren’t for my amazing pyschiatrist I wouldn’t touch this company with a million foot pole. Pros and cons, I guess?"

"After 5 sessions I knew this would not be it for me. Tried couples therapy and they therapist was not helpful at all. He lost all the notes from the first 15 minutes intro which I was charged full price for and we have to waste time again in the second one to go over the same info. Going 5 sessions was me really trying to give him a honest shot but the experience was bad and for all that cost it was not worth it."

"LifeStance bought out my therapist’s practice (formerly Hornstein Platt in Philly), and while I have nothing but wonderful things to say about my actual therapist, LifeStance itself is… not great. The merger was supposed to make things more unified and streamlined but that has definitely not been the case. The patient portal UI is poorly designed and has limited functionality — notably, there is nowhere for a client to put their credit card on file. You have to call into the office and ask them to do it. This was particularly bad because previously HP did have my card on file, but that got removed during the merge and I wasn’t notified. So a couple months later I logged into the portal, and instead of being charged $25 once a week, I had accrued like $300 in copays. Nasty surprise, bad system."

"Therapeutically they are fabulous. But their billing department is horrific. Do much that the therapists had to get involved just to get a contact name. Questions not answered even with a contact name fir 7 months. I guess it is their way to get new clients - cause so much stress to drive the payer to seek therapy. If my son was not receiving such great therapeutic care, we would have run away a long time ago."