WSFS Bank Center 500 Delaware Avenue, Wilmington, DE 19801

"Service is only found in their name. WSFS Bank has the absolute worst banking website and interface I've ever seen. The platform is not set up well, nor is it user-friendly. I'd say you'd be better off calling them, but the customer service agents have not been empowered by the bank to do anything but take payments. The phone tree system is antiquated and archaic. With so many mediocre banks to choose from, do yourself a favor and pick one with more than a 2 star rating. Don't take my word for it, reviews from every platform tell a similar story. The only positive thing to say about WSFS is that they were eager to lend. After the loan closed, the experience has been awful. I dread dealing with them and look forward to finding another bank. 1 star because 0 wasn't an option."

"Your online security is complete garbage. It's not supposed keep your customers out. It's infuriating. My wife and I constantly need a code texted and have had multiple issues with passwords. Don't keep me out of my account because the "password is wrong", tell me to reset my password, and then tell me I can't use my current password when I type in the exact same thing again. Let your customers determine how much security they need for their money."

"Terrible experience. I told the teller I wanted to open an account, she asked me to wait in the waiting area. 20 minutes go by and no one has even come to say "I'll be with you soon". So I get up to leave but first ask the teller "is there only one person who can open an account for me?" She begrudgingly tells me SHE can do it. I went to Citizens Bank immediately and got EXCELLENT service."

"I have my account set up that if I use my credit card and I have no funds it should just decline payments! THIS IS WHAT AN AGENT ASSURED ME YEARS AGO WHEN OPENING MY ACCOUNT! Its been set up like that for over 5 years! And its exactly what has happen in 2 occasions to me, my card has declined due to no funds available and no overdraft protection was ever charged! Now all of a sudden I have to pay $100 in over draft fees and can't close my account until its paid! These people are thieves!"

"A package from my insurance was sent here in regards to my auto loan. Wsfs charged me for my auto loan even though it was supposed to have been paid off and now I'm short on money to pay bills. Trying to resolve this has been impossible I keep getting directed to number after number and no one can help me I'm clueless as to how to fix this and get my money back. Renee and Jeff A have been helpful to their ability but did not appreciate the attitude from Stephanie from the main number."